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Jaswanth
Jaswanth

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Help needed

Hey There, Sorry if this post is not relevant to dev community, but I badly wanted help.
I am from India, I have been using slice credit card from a long time, last month a fraudulent transaction happened and an amount of 16,200/- INR has been deducted from card. It was from a merchant in Japan and I didn't receive any OTP's. I contacted the customer support, they said they can't do anything. I contacted cyber crime cell and filed a complaint against the merchant, but they are helpless, I have visited cyber cell multiple times and there are no follow ups on the case.

If you know anything related to this, or how can I proceed further, please let me know!

Top comments (3)

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joelbonetr profile image
JoelBonetR πŸ₯‡

I know anything about india laws nor what slice credit card is nor the company.

In the EU we proceed like that in such cases:

  • Set a report to the police.
  • Contact the bank or card company explaining the situation and sending them a copy of the report. You'll need to identify yourself in the process and so on.

They will usually return the money back into the account in some labour days through the insurance company while the police Investigates the fraud crime.

You won't know about how it ends up. As far as you are concerned, your problem is solved.

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wjplatformer profile image
Wj

CONTACT THE POLICE

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imprimph profile image
Jaswanth

They aren't even caring about this, they just sent a mail to slice customer care to return the money. Thats what they did till now