I experienced a Steam fraud transaction, Steam was clear about what happened, but refused to restore the items. The only two things I got from customer service were no online support and a refusal to restore policy.
Fraudsters have been on Steam for a long time, is Steam doing anything to combat them? Banned two level-0 accounts, and then the scammers still completed their transactions and got the profit.
Can the fraudsters not register new accounts anymore? Of course they can.
Many new users won't know that Steam doesn't have online support, unless they've experienced fraud. Wouldn't Steam add an authentication mark to distinguish official accounts?
The scammers' disguises are seamless, their conversations are in bubbles, and they seem to know how to format text better, so steam doesn't have a text filter? Is it hard to add a text filter? Aren't you guys pretty good at blocking fxxk in game communication?
In the absence of online support all the time, any conversation that tries to get the user to transfer assets is suspect, when a red warning pops up: this could be a fraudster. Is that hard?
We need to understand one thing, community marketplace transactions are money transactions, and money transactions need to be secure and trustworthy. If a transaction is fraudulent, it should be able to be reversed. If you want to handle money transactions like gifts, then you're really arrogant.
I've asked repeatedly to recoup my losses, but Steam customer service repeats their no-recovery policy.
I can't help but guess that Steam's underlying motivation for this policy is that Steam doesn't care who is completing community transactions, because it always receives a 17% tax on those transactions.
Users are already familiar with the possible scams at Steam, but they don't understand what they're really up against and look how this nightmare began:
To go through the whole nightmare, click: https://initdc.github.io/steam_log/Service%20Assistant.mhtml
I blocked my friends list, with the intention of emptying it. I don't know when someone will turn out to be a fraudster, a real-world one among us. I became an island, lonely, but safe, and no one could harm me, not even by refusing to restore the policy.
The Prince of Dubai managed to get his Steam account restored, and I'm happy for him.
Unfortunately, I'm not a prince, and neither are you.
So goodbye, and never see you again.
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