Introduction
As a Service Desk Analyst, I wanted a faster way to access troubleshooting steps, KB articles, and resolution notes without searching through multiple systems.
To solve this, I built Service Desk AI Copilot, a React-based application that helps engineers quickly find solutions for common IT support issues.
Project Overview
Service Desk AI Copilot is a lightweight knowledge assistant designed to help support engineers with:
AI-powered troubleshooting guidance
Knowledge Base recommendations
Resolution note generation
Priority calculation
Smart search suggestions
Dark/Light theme support
Features
🤖 AI Troubleshooting Assistant
Users can enter an issue description such as:
Teams Meeting Link Missing
The application automatically provides:
Root Cause
Resolution Steps
Escalation Information
Recommended KB
📚 KB Recommendations
Example:
KB0019047
Teams Meeting Add-in Missing in Outlook
Confidence: 95%
📝 Resolution Notes Generator
Automatically generates work notes that can be used when documenting incidents.
Example:
Work Notes:
Verified Outlook COM Add-ins.
Enabled Teams Meeting Add-in.
Restarted Outlook.
Issue resolved successfully.
🎯 Priority Calculator
Calculate incident priority using:
Impact
Urgency
Output:
P1 - Critical
P2 - High
P3 - Medium
P4 - Low
🔍 Smart Search Suggestions
Provides suggestions while typing.
Example:
tea
Suggestions:
Teams Meeting Missing
Teams Cache Corruption
Teams Login Failure
🌙 Theme Switch
Supports:
Dark Mode
Light Mode
for better user experience.
Technology Stack
React
Vite
JavaScript
CSS
GitHub
Vercel
Challenges Faced
During development I learned:
React state management
Component-based design
Git and GitHub workflows
Deploying applications using Vercel
Debugging React and CSS issues
Live Demo
Live Application:
https://servicedesk-copilot.vercel.app/
GitHub Repository:
https://github.com/IrfanPasha05/servicedesk-copilot
Future Improvements
Planned enhancements include:
Additional KB articles
Advanced KB search
Related KB recommendations
Search history
Favorite KB articles
AI-powered knowledge matching
Conclusion
This project helped me combine my Service Desk experience with frontend development and GitHub workflows.
It demonstrates how AI and knowledge management can help support engineers resolve issues faster and improve productivity.
Thank you for reading!
react #javascript #webdev #beginners #github #serviceDesk #itsupport #frontend #vercel #opensource
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