1. Introduction
Recently, in one of my projects, I came across a new tool – Nexthink.
Initially, I knew very little about it, so I did some research to understand:
- What exactly is Nexthink? 🤔
- Why do companies use it?
- How does it actually work?
- And most importantly, what can we learn from it?
In this blog, I’m sharing my understanding and learnings about Nexthink in a simple, practical way.
2. What is Nexthink?
Nexthink is a Digital Employee Experience (DEX) Platform designed to help IT teams monitor, analyze, and improve employees’ devices, apps, and network performance — in real-time.
- Founded: 2004, Switzerland 🇨🇭
- Founder: Pedro Bados
- Global Presence: Used by hundreds of enterprises worldwide to enhance employee IT experience.
3. Why Companies Prefer Nexthink 💡
- Proactive Issue Detection → IT teams get alerts before users even report problems.
- Automation & Fixes → Tasks like clearing cache, restarting services, or reinstalling apps can be automated. ⚡
- Employee Feedback Campaigns → Collects direct feedback to improve IT support quality.
- Better Visibility → A single dashboard for device health, app performance, network status & crash logs.
- Faster Ticket Resolution → Helps service desk teams identify root causes quicker.
4. Nexthink for Learning 📚
Nexthink is not just a monitoring tool — it’s a learning platform for IT enthusiasts!
a) NQL (Nexthink Query Language)
NQL helps you run custom queries and extract meaningful insights.
Use Cases:
- Fetch devices where Teams app crashes frequently
- Track Outlook add-in failures
- Detect low disk space devices
Example NQL Query:
SELECT device_name, user_name, app_crash_count
FROM devices
WHERE app_name = "Teams" AND app_crash_count > 3
Pro Tip: Learning NQL boosts your data analysis and reporting skills.
b) PowerShell Integration 🖥️
Nexthink supports running PowerShell scripts remotely to automate fixes:
- Clear temporary files
- Trigger registry repairs
- Reinstall applications silently
- Collect logs from multiple devices without manual intervention
Nexthink + PowerShell = Smarter IT Automation 🔄
5. Nexthink Features Overview 🛠️
| Feature | Description |
|---|---|
| Real-time Monitoring | Monitor devices, apps & networks instantly |
| Campaigns | Send surveys & collect employee feedback |
| Automation Flow | Auto-cleanup, restart services, silent fixes |
| NQL | Run custom queries & extract data |
| PowerShell | Execute scripts remotely for automation |
| Integrations | Connects with ServiceNow, Teams, PowerBI & ITSM tools |
6. Where Nexthink is Used 🌐
- Large Enterprises → Manage thousands of endpoints seamlessly
- Service Desk Teams → Accelerate ticket resolution & improve efficiency
- Hybrid Work Environments → Support employees across office, home & VPN networks
7. Real-Time Use Cases ⚡
- Hardware Health Monitoring → Predictive alerts for disk or battery issues 🔋
- Application Crash Reports → Diagnose Teams/Outlook crashes quickly
- Employee Feedback Campaigns → Gather feedback like “Is Teams slow?” instantly
- Automated Fixes → Run cache cleanups, patch installs, registry repairs, and more
8. My Key Takeaways 🎯
Working with Nexthink helped me understand:
- Proactive Monitoring simplifies IT support
- Automation reduces workload drastically
- NQL + PowerShell = skill-building opportunity
- Improves employee satisfaction and productivity
Overall, Nexthink transforms IT support into a smart, efficient, and proactive function.
9. Learning Resources 📘
Want to explore Nexthink and its features in detail? Start learning here:
🔗 Nexthink Learning Portal
10. Conclusion ✍️
Nexthink acts like a smart eye for IT teams 👁️:
- Detects issues before employees notice them
- Provides dashboards, campaigns, and automation tools
- Improves productivity and enhances employee experience
💬 Your Turn!
Have you used Nexthink or similar tools like Nexthink?
Share your experience in the comments below — let’s learn together! 🚀
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