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Kirill Dedeshin
Kirill Dedeshin

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The Influence of Artificial Intelligence and Music on Business Process Transformation

Creating a unique atmosphere in businesses can be crucial for attracting a customer base. One of the tools for shaping this atmosphere is music. In this article, we will contemplate the role of music in various types of establishments and explore the position that artificial intelligence holds in this context.

Music possesses a remarkable power to influence people’s moods, either inspiring them or prompting contemplation.

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For instance, soft and romantic music in restaurants aims to create a suitable ambiance for a romantic dinner, whereas lively and energetic music in cafes can elevate the spirits of patrons and stimulate their appetites.

Retail stores also frequently use music to set a specific atmosphere. For instance, a calm melody can make the shopping process more meditative during the summer, while an animated musical playlist might attract more visitors and boost sales.

In sports bars, music can generate excitement, uplift the spirits of fans, and make their presence more engaging, particularly when transmitted in a live recording format. In medical clinics, soothing music in the waiting room can help alleviate patients’ anxieties.

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Setting the musical backdrop of establishments sometimes becomes the domain of artificial intelligence. It analyzes consumer data and generates personalized music playlists. This means that the musical experience of customers is becoming more tailored and substantiated.

Currently, many music platforms specializing in music streaming, including Spotify, use AI to analyze listener preferences and create individualized playlists. However, how can these skills be applied to a mixed group of unfamiliar customers?

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The choice of music in stores and establishments may change based on the time of day, which is one of the variables that can align with people’s varying musical preferences. For example, in the morning, it makes sense to play calm and cheerful music to support a gentle and comfortable awakening. During daylight hours, a more energetic musical flow associated with active and lively customer moods is more suitable. In the evening, when most people are winding down, offering something cozy and relaxing is preferable.

In restaurants, computer vision systems can analyze customers’ facial expressions to determine whether the chosen music aligns with the ambiance. If it becomes clear that guests feel at ease, smile, or look relaxed, this is a positive sign.

This enables businesses to remain relevant and competitive. Regardless of the type of establishment, these concepts are proving to be effective.

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