Most enterprise AI stops at RAG—fetching a KB link and calling it a day. 🛠️
ServiceNow Otto is a huge step forward architecturally because it acts as a unified orchestration layer rather than just another chatbot. By bringing Now Assist, Moveworks, and AI Experience under one roof, it takes multimodal inputs (voice, text, or a bug screenshot in Slack/Teams) and routes them directly into autonomous backend workflows.
For developers and architects, that means less time maintaining fragmented bot integrations and custom triage rules, and more time building end-to-end execution—with every action audited in the AI Control Tower. ⚡
Are you building with agentic workflows on the Now Platform yet? 👇
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