Pleased to announce the launch of Users Loop today! well really yesterday but a bit late....
Users Loop was born out of my own need for ways to easily manage the communication between users of our various SaaS products, and the product teams.
Various options existed already for certain parts, but nothing covered all the bases. And adding multiple subscriptions was too expensive when we launched new products so often skipped this, even though the early stage communication being the most important.
I actually started this project 9 years ago... November 2016 according to my original domain registration, though it never got off the ground then. But skip forward almost a decade, with fresh needs and focus, we got UsersLoop production ready at last.
So what does it do?
Users Loop is a tool to help tech products communicate with their customers to improve feedback, planning, training and support.
It consists of 3 key components:
1) Management System
This is where you team set things up and manage things like:
- Feedback reports (feature requests, bug reports etc)
- Your product roadmap
- Helpdesk and FAQ's
- Customer chats
2) In-App widgets
The in app widgets allow you to embed a few lines of code and place our user widget inside your web app.
The widget allows users to:
- Send feedback
- Chat with your team
- Browse help guides, including recommended guides for the page they are currently on
- View your latest updates and announcements
3) Public Boards
The public boards provide a public resource where your users and potential customers can see your plans and updates.
- View, comment and subscribe to all feedback requests, so your users can vote on what matters to them, helping you prioritise plans effectively.
- View your planned product roadmap to see what is coming soon
- View past product updates and announcments
- Browse your full help desk and FAQ's
Whats next?
We have various plans to enhance and evolve the product over the next few months. Some of which are already listed on our public roadmap (one of our existing features!
Also we would love to get more products onboard and using Users Loop. If you are interested then you can take advantage of special pricing with 30% off for life using the link
https://usersloop.com?ref=devto
If you have any questions or want to get in touch then contact me, Mark Walker
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