I’ve been exploring AI chatbots to streamline customer support and came across a powerful one, "Kodexia." It offers advanced AI capabilities to manage customer interactions 24/7, personalize responses, and automate routine tasks—helping businesses save time and improve customer satisfaction. It’s designed for various industries, allowing seamless integration into different workflows, from eCommerce to SaaS platforms.
Anyone here using AI chatbots like this for customer support? Would love to hear your thoughts and experiences! Are there any specific challenges you’ve encountered, or tips to maximize its efficiency in a business setup?
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I’ve been using AI chatbots like ChatGPT and Copilot for a year to help with emails, product issues and support issues. But I’ve noticed some big problems with them.
First, there’s data poisoning. Hackers can mess with the training data, which leads to biased or harmful answers.
Second, sensitive data disclosure is a risk. If not handled right, chatbots can share personal info.
Lastly, there’s prompt injection. Bad actors can try to trick AI by using harmful inputs, which can cause problems.