Anyone who has worked in pharmaceutical Med Info knows the pressure. Teams are buried under daily HCP queries, safety related questions, and urgent requests that demand accurate, consistent, and fully compliant responses. What many people outside the function do not realize is that Med Info is often one of the most manually overloaded parts of the medical ecosystem.
At Newpage, we work closely with Med Info, Medical Affairs, PV, and commercial teams, and the pattern is always the same. Workloads rise faster than headcount, triage delays slow down response times, and even the most experienced specialists end up spending hours on tasks that should have been automated years ago.
This is exactly why Salesforce AgentHub is getting so much attention in life sciences. Not because it replaces medical expertise, but because it supports it in a structured, compliant, and traceable way.
What stands out to us at Newpage is not the AI part itself, but how AgentHub fits inside the existing Salesforce ecosystem. Med Info teams already live in platforms like Service Cloud, Health Cloud, and Experience Cloud. The real value is when automation operates inside those established systems, not around them.
When we evaluate Med Info maturity for clients, the first question we ask is not about AI. It is about content structure, approval paths, pharmacovigilance routing, and validation readiness. Without these fundamentals, automation cannot scale safely. AgentHub works best when the foundation is strong, and that is where most transformation efforts need direction.
Another thing that often gets overlooked is the compliance angle. In pharma, every system needs to be explainable, traceable, and easy to audit. AgentHub’s biggest advantage is that it works inside Salesforce, which means audit trails, access controls, and event logs are already part of the process. For Med Info leaders who struggle with consistency and documentation, this becomes a real game-changer.
If there is one message we always give our clients at Newpage, it is this: automation is not about speed alone. It is about reducing risk, strengthening scientific accuracy, and freeing skilled reviewers to focus on what truly requires expertise. AI is the assistive layer, not the replacement.
Read the full article here: https://newpage.io/resources/blogs/automating-med-info-with-salesforce-agenthub/
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