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Olatunji Ayodele Abidemi
Olatunji Ayodele Abidemi

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To build Twilio AI Assistants

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introduced Twilio AI Assistants, a platform to build customer-aware autonomous agents. These Assistants can handle complex conversations, answer questions, and perform tasks without rigid decision trees or intent-based training¹.

  • They leverage Large Language Models (LLMs) and automatically handle conversation history using Customer Memory. You can define Tools to make API requests and access Knowledge sources for domain expertise.
  • If an Assistant can't handle a question, it can seamlessly hand over the conversation to a human agent in the Twilio Flex contact center.
  1. SMS Chatbots with Twilio and OpenAI:

    • Create an AI-powered SMS chatbot using Twilio and OpenAI. This chatbot can handle customer inquiries, book appointments, and provide information.
    • Here's a step-by-step guide on how to build this experience using Twilio and OpenAI².
  2. Google Cloud Integration:

    • Twilio and Google Cloud have expanded their partnership to improve customer experiences with AI.
    • You can deploy sophisticated AI-powered virtual agents using Google Cloud Contact Center AI integrated with Twilio Flex.

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