My proposed test gives a blind user a $900 quote whose insurance file returns "File unavailable" at 09:02, plus an agent draft that tries to approve it anyway.
- I would limit the spoken interface to five brief messages, and "Rejected. No approval entered in the queue" plays only after a separate check confirms that state. Pressing Reject is a request, not proof.
- Streaming text is appended only as complete paragraphs and never replaces what sits under the reader's position, so focus stays put. The cost is waiting for each paragraph, and I haven't tested whether that cadence works.
- The reject control says "Reject approval for Option A" because a generic "Continue" button hides the consequence. I would verify the spoken name, not infer it from the visible label.
Read the full article: Can a Blind User Stop Your AI Agent?
This summary was written with AI assistance (Claude) from the full article at https://www.orbytlabs.ai/blog/can-you-use-ai-without-seeing-it.
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