Originally published on AI Tech Connect.
What you need to know A Global Capability Centre is a wholly-owned offshore arm of a multinational — not an outsourcing vendor, but the company itself, operating an engineering site abroad. A bank headquartered in London runs one in Bengaluru. A retailer headquartered in Minneapolis runs one in Hyderabad. The staff are employees of the parent, working on the parent's systems. The category has a reputation problem rooted in its history, when captives largely did maintenance and support work that headquarters did not want. That description is now roughly fifteen years out of date for the better centres, and the shift has accelerated sharply with AI. Industry reporting through 2026 indicates that roughly two in three new GCC roles now require AI, data science or intelligent automation…
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