Users are the most important thing in software. They pay for it, they use it, they let you earn money from it. They pay your bills, feed you, keep you warm. Listen to them. Do right by them. Get to know them. Every engineer has the power to impact them, for better or worse.
Heads up: As with any terse bit of advice, there will be exceptions of course, and subtleties and nuance that can't possibly be captured in a Byte of Wisdom. This has been what I've experienced, I'd love to hear yours in the comments too!
You can catch up with all the other bytes at http://bytesofwisdom.com/
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