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Viber: no connection – qt.network.ssl: Incompatible version of OpenSSL

setevoy profile image Arseny Zinchenko Originally published at rtfm.co.ua on ・5 min read

On a fresh Arch Linux setup – Viber starting, but during authorization – can’t connect to the network.

In general – Viber’s desktop version is really limited but anyway it’s better then use it from a cell.

Tried to google few times as I didn’t found the error in messages to use exactly in google’s search., but finally – found it.

All errors look like next:

$ viber
Qt WebEngine ICU data not found at /opt/viber/resources. Trying parent directory...
Qt WebEngine resources not found at /opt/viber/resources. Trying parent directory...
Qt WebEngine ICU data not found at /opt/viber/resources. Trying parent directory...
Qt WebEngine resources not found at /opt/viber/resources. Trying parent directory...
qt.network.ssl: QSslSocket: cannot resolve CRYPTO\_num\_locks
qt.network.ssl: QSslSocket: cannot resolve CRYPTO\_set\_id\_callback
qt.network.ssl: QSslSocket: cannot resolve CRYPTO\_set\_locking\_callback
qt.network.ssl: QSslSocket: cannot resolve ERR\_free\_strings
qt.network.ssl: QSslSocket: cannot resolve EVP\_CIPHER\_CTX\_cleanup
qt.network.ssl: QSslSocket: cannot resolve EVP\_CIPHER\_CTX\_init
qt.network.ssl: QSslSocket: cannot resolve sk\_new\_null
qt.network.ssl: QSslSocket: cannot resolve sk\_push
qt.network.ssl: QSslSocket: cannot resolve sk\_free
qt.network.ssl: QSslSocket: cannot resolve sk\_num
qt.network.ssl: QSslSocket: cannot resolve sk\_pop\_free
qt.network.ssl: QSslSocket: cannot resolve sk\_value
qt.network.ssl: QSslSocket: cannot resolve SSL\_library\_init
qt.network.ssl: QSslSocket: cannot resolve SSL\_load\_error\_strings
qt.network.ssl: QSslSocket: cannot resolve SSL\_get\_ex\_new\_index
qt.network.ssl: QSslSocket: cannot resolve SSLv3\_client\_method
qt.network.ssl: QSslSocket: cannot resolve SSLv23\_client\_method
qt.network.ssl: QSslSocket: cannot resolve SSLv3\_server\_method
qt.network.ssl: QSslSocket: cannot resolve SSLv23\_server\_method
qt.network.ssl: QSslSocket: cannot resolve X509\_STORE\_CTX\_get\_chain
qt.network.ssl: QSslSocket: cannot resolve OPENSSL\_add\_all\_algorithms\_noconf
qt.network.ssl: QSslSocket: cannot resolve OPENSSL\_add\_all\_algorithms\_conf
qt.network.ssl: QSslSocket: cannot resolve SSLeay
qt.network.ssl: QSslSocket: cannot resolve SSLeay\_version
qt.network.ssl: Incompatible version of OpenSSL
qt.network.ssl: QSslSocket: cannot call unresolved function SSLv23\_client\_method
qt.network.ssl: QSslSocket: cannot call unresolved function SSL\_library\_init
QQuickItem: Cannot set activeFocusOnTab to false once item is the active focus item.
QQuickItem: Cannot set activeFocusOnTab to false once item is the active focus item.
qt.network.ssl: QSslSocket: cannot call unresolved function SSLv23\_client\_method
qt.network.ssl: QSslSocket: cannot call unresolved function SSL\_library\_init

Solution #1 (doesn't work)

The first I googled was to fix the libssl.so library path as suggested here>>>.

Check the file itelf:

$ ls -l /usr/lib64/libssl.so.1.1
-rwxr-xr-x 1 root root 585328 Nov 20 19:41 /usr/lib64/libssl.so.1.1

Create the symlink:

22:52:01 [setevoy@setevoy-arch-pc ~]
$ sudo ln -s /usr/lib64/libssl.so.1.1 /opt/viber/lib/libssl.so

Run Viber again – still won’t work, same errors.

Solution #2 (doesn't work)

The next I found was discussion here>>> where the pulseaudio was mentioned, which is in the Viber’s dependencies but it wasn’t installed during Viber’s set up.

Install it:

$ sudo pacman -S pulseaudio

Reboot PC, run Viber – still nothing.

There is also the pulseaudio-git package – let’s try it:

...
==> Install or build missing dependencies for pulseaudio-git:
resolving dependencies...
looking for conflicting packages...
:: jack2-dbus and jack are in conflict. Remove jack? [y/N]
...

What is the jack2-dbus?

Check it description here>>> – looks like nothing critical, if any – pacman/yay would say it.

Remove pulseaudio:

$ sudo pacman -Rsn pulseaudio
checking dependencies...
:: firefox optionally requires pulseaudio: Audio support
:: phonon-qt5 optionally requires pulseaudio: PulseAudio support
:: phonon-qt5-gstreamer optionally requires pulseaudio: PulseAudio support
:: polybar optionally requires pulseaudio: pulseaudio module support

Packages (3) rtkit-0.11+10+g493a135-1  webrtc-audio-processing-0.3.1-1  pulseaudio-12.2-2

Total Removed Size:  6.75 MiB

:: Do you want to remove these packages? [Y/n]
...

Install the pulseaudio-git:

$ yaourt -S pulseaudio-git
...
delete :: jack2-dbus and jack are in conflict. Remove jack? [y/N] y
...
:: pulseaudio-git and libpulse are in conflict. Remove libpulse? [y/N]
...

Agree, remove them, run Viber – and again the same errors…

Solution #3 (“It works!”)

What is with libraries at all?

Check with the ldd:

$ ldd /opt/viber/Viber
linux-vdso.so.1 (0x00007ffd2b346000)
libXss.so.1 =\> /usr/lib/libXss.so.1 (0x00007f5e3a0ca000)
libqrencode.so =\> /opt/viber/lib/libqrencode.so (0x00007f5e39eb9000)
libGL.so.1 =\> /usr/lib/libGL.so.1 (0x00007f5e39e26000)
libXext.so.6 =\> /usr/lib/libXext.so.6 (0x00007f5e39c14000)
libX11.so.6 =\> /usr/lib/libX11.so.6 (0x00007f5e39ad5000)
...

All good, all found…

And only here I noticed the qt.network.ssl: Incompatible version of OpenSSL line in Viber’s messages, which led me to this>>> discussion.

Install the openssl-1.0:

$ sudo pacman -S openssl-1.0

Run Viber – and it works now!

Just – right after successful connection and authorization – Viber went down with the new error:

...
PulseAudioService: pa_context_connect() failed
PulseAudioService: pa_context_connect() failed

Assertion 'pthread_mutex_unlock(&m->mutex) == 0' failed at pulsecore/mutex-posix.c:108, function pa_mutex_unlock(). Aborting.

Aborted (core dumped)

To solve it – I restored the “common” pulseaudio:

$ sudo pacman -S pulseaudio

resolving dependencies...

looking for conflicting packages...

:: pulseaudio and pulseaudio-git are in conflict. Remove pulseaudio-git? [y/N] y

Packages (3) libpulse-12.2-2  pulseaudio-git-v12.0.269.gdb788229c-1 [removal]  pulseaudio-12.2-2

...

Run it as a daemon:

$ pulseaudio -D

Start Viber again:

$ viber
Qt WebEngine ICU data not found at /opt/viber/resources. Trying parent directory...
Qt WebEngine resources not found at /opt/viber/resources. Trying parent directory...
Qt WebEngine ICU data not found at /opt/viber/resources. Trying parent directory...
Qt WebEngine resources not found at /opt/viber/resources. Trying parent directory...
qt.network.ssl: QSslSocket: cannot resolve SSLv3\_client\_method
qt.network.ssl: QSslSocket: cannot resolve SSLv3\_server\_method
qml: type=""
qml: type=""

And all works now.

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Posted on by:

setevoy profile

Arseny Zinchenko

@setevoy

DevOps, cloud and infrastructure engineer. Love Linux, OpenSource, and AWS.

Discussion

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first solution works if you follow it properly, it clearly symlinks to so.10, not to so.1.1