If you run a SaaS product, you know how important it is to collect feedback from your users. There are many tools out there that focus on this purpose and trying to find the right one for your business can be a daunting task.
Canny is one of the most popular tools for this purpose, but it may not be the best choice for you. In this post, I'm going to share some of the best alternatives to Canny that focus on serving different types of businesses to help you find the right tool for your needs.
What is Canny?
Canny is a customer feedback management tool that helps businesses collect, organize, and prioritize user feedback. It's great for creating public or private feedback boards and integrating with other tools like Jira and Slack. However, there are a number of drawbacks to using Canny that make it less than ideal for some businesses.
For example, Canny's pricing can be a barrier for small businesses or startups. It also has limited customization options, especially on lower-tier plans, and the voting system can introduce bias. If you need more specific feedback segmentation or a more intuitive interface, you might want to look at other options.
Additionally, Canny's user interface is not as modern as some of the alternatives on this list. It's a bit clunky and doesn't have the same level of customization options as some of the other tools.
Why Canny may not be the best choice for you?
Canny's pricing can be a barrier for small businesses or startups. It also has limited customization options, especially on lower-tier plans, and the voting system can introduce bias. If you need more specific feedback segmentation or a more intuitive interface, you might want to look at other options.
Top Canny Alternatives for Feedback Management in 2025
- UserJot
- Nolt
- Upvoty
- Frill
- UserVoice
Let's dive into each one.
1. UserJot
UserJot offers a cleaner and more modern approach to feedback collection compared to Canny. It has a minimalist interface that focuses on content, making it easy for users to submit ideas and vote on priorities. UserJot's intuitive design encourages higher user engagement and offers features like threaded discussions, powerful sorting and filtering, and smart roadmap management.
Pricing:
- Free Plan: Available with basic features
- Starter Plan: $29 per month, offering premium features
Advantages:
- Anonymous feedback submission
- Customizable feedback boards
- Clean, modern interface that encourages user engagement
- Roadmap and changelog features
- All key features available on the free plan
- Affordable premium plan compared to Canny
Create Your Feedback Board 🚀
2. Nolt
Nolt is another platform that helps businesses collect and prioritize user feedback. It offers customizable feedback boards, a voting and commenting system, and a visual roadmap to communicate development plans. Nolt's user-friendly interface and affordable pricing make it an attractive option for businesses looking to gather insights directly from their customers.
Pricing:
- Essential Plan: $39 per month for a single board
- Pro Plan: $89 per month for multiple boards
- Enterprise Plan: Custom pricing
Advantages:
- User-friendly and customizable interface
- Affordable pricing for small businesses
- Effective feedback collection and organization
Disadvantages:
- Limited advanced collaboration features
- Some users find the pricing high for startups
- Fewer integrations compared to some alternatives
3. Upvoty
Upvoty is a feedback management tool designed for SaaS businesses. It allows users to submit feedback through a custom domain board or a widget embedded in the product. Upvoty offers features like feedback boards, website widgets, roadmaps, and changelogs.
Pricing:
- Power Plan: $15 per month
- Super Plan: $39 per month
- Hyper Plan: $49 per month
- Unlimited Power Plan: $75 per month, offering roadmapping and Intercom integration
Advantages:
- Centralized, easy-to-use voting board
- Roadmaps and changelogs keep customers informed
- Less expensive than Canny for similar features
Disadvantages:
- Does not allow easy feedback segmentation
- Voting boards can introduce bias
- Not easy to get feedback from web applications without integrations
4. Frill
Frill is a tool that helps businesses manage customer feedback, display product roadmaps, and communicate updates. It offers a clean and minimal user interface, affordable pricing, and a comprehensive feature set including idea tracking and user feedback collection.
Pricing:
- Startup Plan: $25 per month for up to 50 active ideas
- Business Plan: $49 per month for up to 200 active ideas
- Growth Plan: $149 per month for up to 500 active ideas
- Enterprise Plan: $349 per month for unlimited active ideas
Advantages:
- Clean and minimal user interface
- Affordable pricing with a comprehensive feature set
- Multiple integrations across all plans
Disadvantages:
- Limited customization options
- Some users feel the starting plan has restrictive limits
- Lacks additional tools like user onboarding or help desk articles
5. UserVoice
UserVoice is a platform that helps businesses gather, manage, and analyze customer feedback. It offers tools for feedback collection, prioritization, integration with CRM systems, and public roadmaps. UserVoice excels at feedback management and offers robust analytics and customization options.
Pricing:
- Growth Plan: $999 per month
- Team Plan: $1,299 per month
- Strategic Plan: $1,499 per month
- Enterprise Plan: Custom pricing
Advantages:
- Excellent feedback management and organization
- Robust analytics for understanding user behavior
- Customization options including white-labeling
Disadvantages:
- High pricing, especially for smaller teams
- Steep learning curve due to many features
- Can be overwhelming with too much feedback
Each of these alternatives offers unique features and pricing structures, so it's important to consider your specific needs when choosing a feedback management tool.
I suggest looking into each one and see if they fit your needs. If you have any questions or suggestions, please let me know in the comments below.
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