Is Jira Down? How to Check Status and Fix Issues
Jira is the project management backbone for millions of software teams. When Jira goes down, sprint planning stalls, tickets can't be updated, and CI/CD pipelines lose context.
Quick Status Check
- API Status Check — real-time Jira monitoring
- status.atlassian.com — official Atlassian status
- Try Confluence — if Atlassian infra is down, both are usually affected
Jira Cloud vs Server/Data Center
| Deployment | Outage Source |
|---|---|
| Cloud | Atlassian infrastructure |
| Server (deprecated) | Your infrastructure |
| Data Center | Your infra + Atlassian licensing |
Common Errors
| Error | Fix |
|---|---|
| "Something went wrong" | Refresh, check status.atlassian.com |
| "XSRF check failed" | Log out and back in |
| Board not loading | Hard refresh, try different board |
| Webhooks not firing | Check Atlassian status for automation service |
| API "Rate limited" | Implement backoff |
Troubleshooting Steps
- Confirm it's Jira-wide — check apistatuscheck.com + status.atlassian.com
- Clear browser — hard refresh, clear cache for *.atlassian.net
- Check Atlassian account — id.atlassian.com, SSO working?
- Check network — VPN? Firewall blocking *.atlassian.net?
-
API checks — test
/rest/api/3/myself, verify tokens - Org issues — too many custom fields? automation loops? plugin conflicts?
- When it's actually down — document work in Slack, don't skip standup
The 2022 Deletion Incident
In April 2022, a maintenance script accidentally deleted ~400 customer sites. Some were offline for 2 weeks. The most severe Atlassian outage in history — and why backups matter.
Quick Alternatives During Downtime
| Need | Alternative |
|---|---|
| Track tasks | Slack + pinned messages |
| Sprint board | Google Sheets |
| Bug reports | Shared Google Doc |
| CI/CD triggers | Manual or Git-based |
Jira SLA
- Premium/Enterprise: 99.9% uptime (~8.76 hrs/year)
- Standard/Free: 99.5% uptime
Get free instant alerts when Jira or any API goes down.
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