Is Salesforce Down? How to Check and Fix Issues
Salesforce powers CRM operations for over 150,000 companies. When it goes down, sales teams can't access leads, support loses ticket visibility, and workflows halt.
Quick Status Check
- API Status Check — real-time monitoring
- trust.salesforce.com — official instance-level status
- Know your instance — check your URL for the instance ID (e.g., na139)
What Can Break
| Service | Impact |
|---|---|
| Sales Cloud | Can't work deals |
| Service Cloud | Support goes blind |
| Salesforce API | All connected apps break |
| Lightning Platform | Custom business logic stops |
| Marketing Cloud | Email sends may fail |
| Authentication | Nobody can log in |
Key insight: Salesforce runs on multiple instances. An outage on na139 doesn't affect eu45. Always check YOUR instance.
Common Errors
| Error | Fix |
|---|---|
| REQUEST_LIMIT_EXCEEDED | Check API usage in Setup |
| SERVER_UNAVAILABLE | Check trust.salesforce.com |
| INVALID_SESSION_ID | Re-authenticate |
| Login Rate Exceeded | Wait 15 min |
| Slow page loads | Check instance status, clear cache |
Troubleshooting Steps
- Identify your instance — Setup → Company Information
- Check trust.salesforce.com — search for your instance
- Basic fixes — hard refresh, clear cache, try mobile app
- Check integrations — test API, verify credentials
- Org-specific issues — governor limits? storage full? recent deployments?
- Network — firewall? VPN? IP restrictions?
- Escalate — file case at help.salesforce.com or call 1-800-667-6389
Salesforce SLA
Salesforce guarantees 99.9% uptime (~8.76 hours/year downtime). Miss that? Request service credits.
Outage Patterns
- Maintenance windows — usually weekends
- Release weekends — Spring/Summer/Winter releases can cause issues
- Instance-specific — often affects individual instances, not all of Salesforce
- Integration cascades — when SF API goes down, dozens of apps fail
Get free instant alerts when Salesforce or any API goes down.
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