Every missed call is a job your competitor just got
I am Shubham Kumar, Cofounder of telenow.ai. When a furnace dies at 9 pm or a pipe bursts on Sunday, the customer calls the first company that picks up. If that is not you, they hang up and dial the next name. Home service owners tell this story in every forum I read.
TeleNow gives your business an AI phone agent that answers every call, takes the details, books the visit and sends you the summary.
What the agent does on a call
- Answers on the first ring, any time of day, in your company name.
- Sorts the call: emergency, quote request, existing customer, wrong number.
- Collects what the tech needs: name, address, problem, equipment, urgency.
- Books the visit in your calendar or field service tool through integrations.
- Transfers real emergencies to your on-call number.
- Sends you the summary by text, email or WhatsApp, with the transcript.
Start from a ready template
Do not build from zero. Open the template library (66+ ready-made agents), pick the virtual receptionist or the home-services quote-intake template, and change the greeting, service area and emergency rules. Full list of trades on TeleNow for home services.
Built for different trades
- HVAC: no heat or no cooling triage, maintenance plan calls, seasonal rush.
- Plumbing: leaks and burst pipes flagged as urgent, drain and water heater quotes.
- Electrical, roofing, landscaping, pest control: quote capture and scheduling.
- Property management: maintenance requests after hours.
AI answering service vs a human answering service vs voicemail
| Voicemail | Human answering service | TeleNow AI agent | |
|---|---|---|---|
| Picks up every call | No, caller leaves a message | Yes, within staffing | Yes, including overlapping calls |
| Books into your calendar | No | Usually takes a message | Yes, through integrations |
| Knows your business rules | No | Scripted by the agent staff | You write the rules once, and edit any time |
| Transcript and summary | Audio only | Varies | Every call |
A human service can be the better choice when callers are upset or the job needs judgment on every call. Many owners run AI first and hand the hard ones to a person, which TeleNow supports through call transfer.
Try it before you trust it
- Pick one template and set your hours and emergency rule.
- Call it yourself with three scenarios: routine, emergency, wrong number.
- Forward your after-hours line to it for one week.
- Read the transcripts and fix the script.
Free planning tools from our team: use cases, the Missed-Call Revenue Model and the Outbound Call Time Zone Planner.
For agencies
If you serve contractors, you can resell this under your own brand. See how TeleNow compares with Bland, Vapi and Synthflow for agency use.
FAQ
Will callers know it is AI? We recommend you tell them. Be upfront, it builds trust and is required in some places.
What if the agent does not know the answer? It takes a message or transfers the call to a number you set.
Does it work with my scheduling software? TeleNow has 23+ integrations and custom API options. Check the integrations page for your tool.
Is it HIPAA or similarly compliant? Do not assume. Ask us for the current compliance position before using it for regulated data.
How much does it cost? See telenow.ai for the current plan.
Part of a series. Also read: ElevenLabs Agents alternative for real phone calls and Best AI voice agents in India (and how to choose).
Written by Shubham Kumar, Cofounder, telenow.ai.
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