Sometimes You Still Need a Human on the Other End

I spent last week migrating our payment gateway from Xxxxxt to Dxxu. Not because of pricing. Not because of features.

Key Takeaways

1. Then an email from an AI agent that quoted the documentation I’d already read.

2. The Thing About AI Support Look, I build AI tools for a living.

3. I run Hermes agents that automate half my workflow.

Bottom Line

Sometimes You Still Need a Human on the Other End is a signal worth watching in 2026. If you're building or securing infrastructure, keep an eye on this trend.

Read the full analysis on Susiloharjo.