AI Agent Pricing Trap: Why $0.99 Beats $1.50

Direct answer: An AI customer engagement stack has five working layers (customer data, conversation channels, autonomous resolution, agent assist, and…

Assisted escalations and contained resolutions do not count against the resolution allowance; only a verified resolution does (Zendesk: automated resolution tiers). Pricing differs by layer. Outcome fees pay for layer three.

Key takeaways

• A cost model you can reuse The useful unit is cost per true resolution.
• 4,500 produce a billed outcome.
• A manual audit finds 20% of the billed outcomes were not true resolutions ( s = 0.20), leaving 3,600 true resolutions.

If more than about 34% of Intercom’s billed outcomes in your traffic are not true resolutions, the $1.50 alternative is cheaper per true resolution.

Read the full article: https://www.aipersonalization.cloud/ai-agent-pricing-trap/