Five SaaS workflows agents are already being asked to run. Each one has a failure mode that has nothing to do with the model.
One. CRM follow-ups. Find every enterprise deal closing this quarter and draft a follow-up for each owner. The scraping agent reads the pipeline like a screenshot, guesses the close-date column, misclicks, loses the filter, starts over. Each page of results is another full page-load of tokens.
Two. Forms and records. Create a record, fill out a form, update a field. Move one field or rename one label and the workflow breaks silently. You find out from a customer.
Three. Support. Search records, draft a response, escalate the ticket. Give the agent a login and it inherits the full power of a human. It has no business touching billing, but nothing stops it.
Four. Billing. Refund under fifty dollars approves itself. Over fifty needs a manager. Nothing ships until the order is paid. An agent that never sees those rules refunds over the threshold or ships an unpaid order.
Five. Integrations. Every app ships its own agent door. Every API change is an agent breakage waiting to happen. Every new tool starts the work again from zero.
The pattern holds across all five. The failure is never that the agent was not smart enough. The failure is that the software never told it where the boundaries were.
Which of these five would your agent get wrong first.
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