A successful conflict resolution plan relies heavily on communication. Many workplace disputes escalate simply because people misunderstand each other’s intentions or feel unheard. When communication is open and respectful, conflict becomes an opportunity for clarity and growth rather than tension.
The plan should encourage active listening, empathy, and transparent discussion. Encouraging employees to express concerns early prevents issues from snowballing. Leadership should also promote a culture where people feel safe to speak up without fear of judgment. By prioritizing communication, organizations build trust and reduce unnecessary friction.
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