kong w - DEV Community

kong w

Sep 3

A Technical Review Template for AI Support Changes

#shopify #customersupport #ecommerce

4 min read

kong w

Sep 3

How to Pilot AI Support With One Repeated Question

#shopify #customersupport #ecommerce

4 min read

kong w

Sep 2

Designing Support for Teams Across Shifts

#shopify #customersupport #ecommerce

4 min read

kong w

Sep 2

How to Structure Store Details for Reliable Support Answers

#shopify #customersupport #ecommerce

4 min read

kong w

Sep 1

A Practical Content Lifecycle for Support Knowledge

#shopify #customersupport #ecommerce

4 min read

kong w

Sep 1

Avoiding Over-Automation in Ecommerce Customer Support

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 31

What to Test When Shipping or Return Policies Change

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 31

How Support Teams Can Own AI Configuration

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 30

A Decision Tree for Automated Answers and Human Transfer

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 30

Designing a Feedback Loop From Conversations to Knowledge

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 29

How to Keep Customer Support Automation Observable

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 29

A Human Review Queue That Support Teams Can Actually Use

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 28

Why Multilingual Support Needs One Maintained Knowledge Core

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 28

Designing Support Knowledge for Product Variants

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 27

How to Handle Uncertainty in Product Support

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 27

A Launch Checklist for Shopify AI Customer Support

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 26

The Difference Between an Answer and a Support Resolution

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 26

How to Write FAQs That Work for Humans and AI

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 25

Designing Customer Support for Catalog Changes

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 25

A Plain-Language Error Budget for AI Customer Support

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 24

Knowledge Freshness Is a Product Feature of Support

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 24

How to Audit an Ecommerce FAQ Without Creating Busywork

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 23

A Practical Taxonomy for Ecommerce Support Questions

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 23

Designing AI Assistance for Agents, Not Just Automation

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 22

The Support Questions That Should Never Depend on Memory

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 22

How to Document Product Compatibility for Support

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 21

Separating Retrieval Problems From Answer-Writing Problems

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 21

A Safer Way to Introduce Automation Into a Shopify Support Team

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 20

Designing Support Coverage Around Business Hours

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 20

Why Product Knowledge Needs an Explicit Source of Truth

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 19

A Store-Context Checklist for AI-Assisted Support

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 19

What Should Travel With a Customer Support Handoff?

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 18

Building a Regression Suite for Shopify Customer Support

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 18

How to Review AI Support Answers Without Reading Every Conversation

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 17

How to Review AI Support Answers Without Reading Every Conversation

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 16

The Boundary Map Every AI Support Project Needs

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 16

Customer Tags as Routing Metadata, Not a Vanity Taxonomy

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 15

Customer Tags as Routing Metadata, Not a Vanity Taxonomy

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 15

From FAQ List to Support System: A Maintainable Workflow

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 14

A Minimal Data Model for Product Questions in Customer Support

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 14

Designing After-Hours Support Without Hiding the Human Team

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 13

Multilingual Shopify Support Starts With Better Source Knowledge

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 13

How to Test an AI Support Assistant Before a Shopify Launch

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 12

A Practical Human-Handoff Contract for AI Customer Support

#shopify #customersupport #ecommerce

4 min read

kong w

Aug 12

Designing a Shopify Support Knowledge Base That Stays Grounded

#shopify #customersupport #ecommerce

4 min read

Writing Debut