Hey! I completed the Hacktoberfest 2020 challenge and ordered my t-shirt in 14 October. When do you think they will send me a order tracking link?
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Top comments (117)
i have booked my tshirt on 16 oct , till the date i had not received any tracking details :-(
I received the tracking mail on 22nd December and till yesterday there was no tracking progress and now the page displays this message ----
"Unfortunately, the tracking number you provided cannot be located. Please verify the accuracy of your tracking number provided by your merchant and track again. In the event your tracking number does not provide results within the next couple of days, kindly reach out to the merchant you purchased your item(s) from for further support."
Bro same is happening with me and I tried out contacting DHL they are saying that they can't do anything, have you mailed Kotis Design and Digital Ocean ?? Or any updates regarding this???
Yaaa even I tried contacting DHL but to no avail. I have mailed Kotis Design and Digital Ocean about the same, but didn't receive any response from them yet
Then what can we do? Im also facing this problem, tracking number is showing invalid!
We can't do anything. I tried calling DHL ecommerce and mentioned about showing up of "invalid tracking number", but it was of no use. They said contact your merchant and try getting a new tracking number. I even mailed Kotis design, but didn't get any reply from them. So, most probably our parcel is lost somewhere and so, we won't receive it anyways.
I recieved my tshirt today
Did u face the same issue like mine ?
Nope... But since 13 days my shipping details was not getting updated even till now it hasn't been updated, it's showing currently it's in Delhi though i got my product in North East... My product got delivered by Post office....
Oh okay ! Even my shipping details weren't updated for a month and all of the sudden, it started showing that tracking id is invalid.
Even my shipping is not updated since 13 th November 2020
Kindly mail Kotis Design and tell them the issue and ask for updates again. Yesterday, I received new code for placing the order once again.
Yes, I too received a mail with new reedem code yesterday,I reedemed it and placed order, hope that it arrives successfully this time.
My package status hasn't been updated since 13th of November. What should I do?
Has your tracking number expired ? If so, then mail Kotis design regarding the same with proper screenshots... They will setup a new code for you to redeem
where did yuo got your id of tracking
they ship order randomly you will get the order details after some time
i received my swag
I received tracking number but suddenly three days back the tracking number deactivated it wasn't showing any info rather than that it was working fine earlier for few days.
Same here. I ordered on 16th but no updates.
any solution for our query
I had emailed hacktoberfest@kotisdesign.com and
customerservice@kotisdesign.com.
let's see. Hope for the best.
bro finally i received the tracking details :)
Congs bro!!
Today I got a mail from them that my order has not been shipped.
0o
I booked my t-shirt on 16 Oct and on 13 Nov I received mail from Kotis Design that the order has shipped from DigitalOcean but since then there is no update about the order. I checked the traking page but the last update on traking page was on 13 Nov.
Same situation bro.
Same problem. The last update was on 13 November.
where I will get the tracking page?
You will receive a mail from KotisDesign which contains the tracking link. If you haven't received it then write a mail to customerservice@kotisdesign.com.
I received the mail, and the tracking link was working, it always displays that the courier is En Route, just the three days ago I checked the tracking link and it was expired,was not working...
I tried calling DHL, but no satisfactory reply from them, I mailed Kotis Design but no reply from them too.
I had the same issue.
I also have the same issue, mailed kotis design, hacktoberfest team, DHL about the issue, but everytime they send an FAQ email in response. And no further reply.
I think we should creat a seperate post regarding this issue, so that it may come into notice
Yesterday, I received a new code from Kotis Design for placing the order once again. Let's hope it gets delivered properly this time.
I still haven't recieved a new code. Can you please tell me about what you mailed them?
Please find below attached image.
I couldn't find any attached image.
I got my order confirmation on 18 october 2020 but i haven't get shipped email yet.
I hope you can find it here.
dev-to-uploads.s3.amazonaws.com/i/...
I mailed about my issue, still no response.
Mail them once again with valid proofs
Oh, I forgot to put the update in comments. I got the mail from kotis with a working tracking id few days back.
Great ! 🎉 Let's hope we all receive the parcel at the earliest ....
Have you received the parcel ?
Yes... I received my goodies yesterday 🎉
Bruh, mine is stuck again from past 4 days 😂
Oh damn.😓 Bad luck 😓 may be it's due to winter storm in US
It's in Delhi since 16th Jan.
I have sent an email to customer service at Kotis Design, got a new redeem code for the swag. Process the new swag request, got the email that my order has been shipped. Track it progress in DHL website but it has been stuck at "En Route" process for 5 days. Hopefully it will be delivered successfully ! dev-to-uploads.s3.amazonaws.com/up...
I had claimed my swags on October 27. Got the confirmation mail on the same day, but didn't get the tracking info mail yet. Don't know when I'll get my swags😐
Is there anyone who claimed the swags around October 27, and has got the tracking info mail and/or swags?
Yes, in November i got my tracking details which was working till dec 15. Now it's invalid.
I don't know what's happening.
I didn't even receive tracking details till now! I don't know what's the matter.
I emailed both DigitalOcean and KotisDesign and made them aware of the whole scenario. Got a reply from the former, stating that shipping of swags is done on purely random basis, and that they will continue shipping the swags over the next few months.
Let's hope for the best!!
Same case happened to me. Still no progress.
I got my swags today!!!!!😊
Got the tracking info mail a few days back, and the package landed today!
Earlier, KotisDesign had informed that most packages will be shipped by the end of February. So the people who haven't received their swags yet, just hope for the best!🤞
just mail to kotis design, about your query
I have claimed my shirt in November and I have already received my shirt so it totally depends on the random condition
same yr but my friend got his tracking mail he was also booked his t-shirt on 14 oct
don't know why you're still didn't received any mail
syd life!!
Yes,my friend also get his tracking mail but I can't get that mail.
they ship order randomly only those package has been shipped will get the mail
Hey, it's been December i haven't got any tracking details yet, my order was confirmed.
I have an update : I got a reply from them saying my order has not been shipped yet that's why I did not got the tracking id
actually due to pandemic for india shipment all been stuck at delhi , for sanitization stuff , it take around 4-5 weeks to get delivered after the tracking details
I got my tracking details
Same here guys I only got the order confirmation mail on 14th october 2020 and no updates after that today is 10th january 2021. I don't know what is happening I think my t-shirt is isn't going to come :-(
I am also waiting for that.. they only provided id but don't know what to do with that ...
share the screen shot may i know better by seeing it
you will get the tracking details after some time
no updates yet.
Last year I get Your order has shipped! mail with tracking ID on November 30
and when did it get active?
I received the tracking mail on 22nd December and till yesterday there was no tracking progress and now the page displays this message ----
"Unfortunately, the tracking number you provided cannot be located. Please verify the accuracy of your tracking number provided by your merchant and track again. In the event your tracking number does not provide results within the next couple of days, kindly reach out to the merchant you purchased your item(s) from for further support."
Same issue with me 😢
Did you got your swag?? coz from yesterday I'm also facing the same issue of tracking number
Hey Guys I have received an update from kotis designs it has tracking details and an invoice. But the tracking link says "No Results
Unfortunately, the tracking number you provided cannot be located. Please verify the accuracy of your tracking number provided by your merchant and track again. In the event your tracking number does not provide results within the next couple of days, kindly reach out to the merchant you purchased your item(s) from for further support. Best Regards, DHL eCommerce Solutions Customer Service." I think it will take some time for the tracking details to show.