(Image Courtesy of the Language Nerds, on Facebook)
The next installment in the "Introvert's Guide to Being Sociable" series..
On Being "Loud"
On one of the few email lists I pay attention to, a person for whom I have a lot of respect said, "We need to focus on Thoughtful people and Correct people. Just because one is Loud doesn’t make them right. It makes them Loud." I kind of wanted to hug him for that. But not long after, we had another person counter:
'Doesn’t make them wrong either. Loudness is a subjective thing… Without loud people who advocate for a point of view, progress is slowed. '
And so on. Needless to say, this latter person is someone I would classify as "loud," and not in a good way, more in the jerk way. And herein lies what I believe to be a common misconception that has gained popularity in the circles that I monitor as of late: the idea that being "quiet" or "meek" equates to just allowing the status quo to continue.
A False Hero Narrative
And so folks adopt this notion of the "loud" persons being the main ones who stimulate change and make progress, that is, they believe that obnoxious folks are the heroes. They use this idea, so far as I can tell, primarily as an excuse to be total assholes and to treat those with whom they disagree in very bigoted, harsh, and uncompromising ways. I've seen this over small issues (e.g., internal coding style debates) and, more commonly, with regards to big social issues.
I get the attraction of the idea. It's freeing to not hold yourself to rules of civility. It feels good to be thoroughly convinced of one's righteousness. It feels great to feel so right that you think you don't have to be fair, kind, and thoughtful. There's something very satisfying in looking down your nose at those who hold opinions different than your own. And hey, if you get to do all that AND add on top of that a sense of being a hero of progress, oh boy, that's some serious catnip! This turns being a blinkered, contemptible bigot into a virtue. And it's all thoroughly self-reinforcing.
But despite it feeling really, really good, it's false and wrong. And the simple fact remains that your average person naturally despises those who act that way.
Some Real Heroes
Was Ghandi "loud"? Was Mandela "loud"? Was MLK "loud"? Was Lincoln "loud"? These are among the most towering figures in the world's social progress, but I don't think anyone would call them "loud" in the sense described above. On the contrary, most of these folks were comparably meek, but they were certainly persons of strong conviction. It was the strength of their conviction, not their "loudness," that makes them such remarkable figures worthy of admiration and imitation. By and large these folks were known for treating others with kindness and consideration. Being kind and considerate is not at odds with having firm convictions. You can speak plainly and unequivocally without speaking insultingly or demeaningly or dismissively to others. It just takes extra effort.
Plus, as Carnegie covers at some length in How to Win Friends and Influence People, treating others well and kindly tends to have an outsized impact on bringing them to your point of view. That, coupled with conviction and (one hopes) actual truth and right, tends to have far more influence than being a loudmouth jerk about your point of view.
Progress in Science and Thought
And if we looked at the list of influential scientists and philosophers, precious few among them could be construed as "loud," and yet their contributions have shaped so much and driven much progress. Was Marie Curie "loud"? Was Thomas Aquinas "loud"? Indeed, it is exceptional to be "loud" among this group. And yet this group of people has had immeasurable impact on the course of human history, that is to say, they created significant and lasting change and progress without being "loud."
Probably a contributing factor is that introverts tend towards these kinds of disciplines. As a rule, we prefer to express ourselves through our work and creations, than directly being active in social circles. But I think it's easy for us to embrace the message that we don't need to be socially civil. After all, we don't really like socializing and social niceties to begin with, so if someone comes along and tells us that it's fine and that we don't need to and that, in fact, it's better not to, we're all too ready to warm to that message!
But as noted above, it's just not true. Being a jerk alienates people far more than it does anything else. And when you alienate someone, you create even more hurdles than you already had in bringing them to your point of view. Being "loud"--being obnoxious and inconsiderate--is not only not virtuous, it's regressive and counterproductive, if your goal is to create change in other people. You can't simply dismiss others' points of view as invalid. You can't simply berate them for being wrong. You shouldn't expect that such abuse will lead to #winning. If it does, it's in spite of such behavior, not because of it.
What Being Loud Is Not
Being loud is not, simply, standing up for what you believe to be right. Being loud is not, simply, voicing and acting on what you believe to be right. Being loud is not, simply, being unwilling to put up with the status quo. Being loud is not, simply, sticking up for yourself and others whom you think are being mistreated.
All of those things are indubitably good, considered in themselves. And it's unfortunate that sometimes people confuse those activities with being obnoxious. This tends to happen when someone else's point of view, in itself, rubs you the wrong way. It can even be just because you don't like the way someone looks, sounds, or smells. It can be based on the group/ideology that a person associates with. So many incidental (and sometimes unconscious) things can incline you to interpret another's actions as obnoxious even when they are actually not.
Some Ideas On Figuring Out How Not to Be "Loud"
I am by no means going to try to delineate what precisely the objective line of obnoxiousness is; however, I would suggest we have a few things to look at when asking if one is justly acting with conviction without being "loud":
- Consider the act or words in question, independent of your larger ends. If you strip away your end goal (of change or progress), is it still a good thing to do or say on its own? If not, I'd suggest it likely ought not be said or done. Contrary to Machiavelli, the ends do not justify the means.
- Consider the direct impact on the other. Again, looking at the immediate action/words apart from an imagined end goal, how will that action impact another human being? Does the action harm another? And especially, do you intend harm? If the result would be harmful, you should not do it. Often, you can ask yourself, would I want this said or done to me? (You know, the Golden Rule...) But it's good to also keep in mind that others have different sensibilities, and so it can be better to ask yourself that while putting yourself in their shoes as best you can. "If I were that person, would I want this said or done to me?" We'll never get that answer 100% right, but it certainly helps to ask both versions of this.
- Consider if a reasonable, disinterested third party would perceive the act/words to be inconsiderate or disrespectful. If you're in the thick of it, it can be hard if not approaching impossible to do this, but it can help to at least try and ask yourself this. Imagine if you really didn't personally care about the outcome of a disagreement, and examine from that point of view. Try to find analogies to some topic you actualy don't care much about and see if you'd find the behavior objectionable in that case.
- Consider your own motivations. Are you saying/doing something just because it feels good at the time? If you're angry, this is usually the case—just wanting to express anger without regards to purpose or consequences. I've often deleted messages and stopped myself from doing or saying things, because I thankfully recognized I wanted to do/say it just because it felt good. Sometimes I even allow myself to admire the cleverness of an argument or retort, but I recognize it won't contribute to a good end. (Sadly, I know I've failed to stop myself even more times!)
I find that considerations like the above help to suss out when something is "loud" or not. You can sorta try to invert and consider the same questions when examining the behavior of others, but you have to be really careful about imputing motivations. So much can and does go wrong when we try to guess at others' motivations! Doing that almost always makes a tough situation worse. But at least you can look at the behaviors and try to examine them according to the first three considerations above.
If you can muster the wherewithal to do so, you can often diffuse situations by considering these things. Just going through the exercise can be enough to pull back from the brink. From your own perspective, biting your tongue might be the better option, at least in the short term. Or spend the effort to look for other options that are better directed towards the good. Asking clarifying (not leading!) questions can help a lot, too.
Being respectful and civil and gentle goes a very long way. And that, of course, is the opposite of being "loud." So if you're at least trying not to be "loud," there's a good chance you won't cross the line, and you can still work towards your larger ends, often with more success. Being "loud" in the sense above is very rarely a good thing, and it's certainly not virtuous in itself. It is not a measure of your devotion to a cause or an indicator of the depth of your conviction.
When you think about it, it's kind of lazy to be "loud." It takes more effort and self-discipline not to be. You might say that it's "only natural" to be "loud," which is why it's so easy and tempting to indulge in that kind of behavior. We are rather selfish and inconsiderate by nature, and it's only with practice and effort that we temper that. This increasingly popular idea of embracing being "loud" as a good thing is just us indulging our lower desires, and it's generally less effective in achieving our ends. It's better to be better than that.
Top comments (3)
Very thoughtful piece! As someone who tends towards the quiet end of the spectrum, I appreciate it!
I don't usually find myself in direct conflict with somebody, but if I do and they are "loud" then I generally try to take the debate into another realm: put together a well organized, concise plan or artifact that shows your side of the argument.
Heavy emphasis on being concise and organized, I have found it's a great counter to loud and chaotic! :)
I think it turns out that we have the ability of verbal communication, given to us by the evolution of species. It is quite normal to expect to be very communicative as normal human beings are. Introverts just communicate predominantly in a different way and does not mean that progress could be stopped or slowed down.
Specifically the software industry is about being loud. Speak loud about that feature that you could complete, speak about how you are driving a whole team to reach goals, and I only think about all the tech jargon that is used every day with the only purpose to disclose all the knowledge and give us a status quo and a classification between novice and expert.
How could you gain status quo if you do not show all that you got?. It all depends of ego.
Hi Diego,
I suppose a big part of my article is about articulating that not being "loud" (as I define it in the article) does not mean that you should not advocate for your viewpoint. It's all about how you do it.
You can be a "squeaky wheel" for desired features without being obnoxious and abusive ("loud") towards the product teams. The chances are higher that your desires will be more sympathetically entertained if you are civil in making your desires known to product managers.
I'll grant that product managers will often still listen even to "loud" people. It's their job to overlook that sort of bad behavior, but having been a product manager myself, I can still attest that they are human beings and are happier to accommodate pleasant customers than abusive ones.