Outbound Voice Agent that Drops Out on Hold and Rejoins When a Human Answers

Outbound hold agent with Telnyx Voice

This Python example shows how to handle outbound calls where the agent has to wait on hold. It places an outbound call, uses an assistant for IVR/menu navigation, pauses during hold, and resumes when a human representative answers.

[https://github.com/team-telnyx/telnyx-code-examples/tree/main/outbound-hold-agent-python]

Check out the full example here.