For teams with unique scheduling needs, our API supports demand-based scheduling, complex skill mapping, and real-time competency tracking, going far beyond basic scheduling solutions. Here’s a glimpse into how our API tackles these advanced challenges:
Demand-based scheduling
When scheduling against variable demand, our API simplifies complex setups. For instance, in environments like call centers, where coverage needs vary by time of day, demand triggers can be set based on business hours, seasonal peaks, or specific tasks. By breaking these demands into continuous hourly shifts, you can flexibly schedule coverage and avoid gaps.
See more here:
https://api-docs.datapult.dk/docs/demands-vs-shifts
Complex Skill Mapping
Industries requiring specific skill sets—think healthcare or specialized retail—can leverage our model for tailored skill matching. Here, shifts match skills dynamically: we use OR conditions for flexibility and NOT conditions to exclude incompatible employees. For multi-skill requirements (e.g., Skill A and Skill B), you can create combinations of skills that seamlessly map to our model using integer representations.
See more here:
https://api-docs.datapult.dk/docs/mapping-skills
Overlapping shifts
Some companies use the definition shifts loosely and it should really be tasks, meaning that you can do several tasks at once, e.g. carrying a key or pager while working the counter.
See more here:
https://api-docs.datapult.dk/docs/shift-collisions
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