Like most IT people, I adopted AI tools early. I’m using it every day as part of my job, but due to the specificity of work tasks that I do as a System Engineer/DevOps, I’m still not fully confident in using AI agents on infrastructure or OS’s. That’s why I mostly use AI chatbots like Claude or ChatGPT which really helps. AI chat is great.
But being great doesn’t mean it’s perfect.
Years ago, before the AI era, while trying to solve complex tasks and you hit a wall, the most common source of information was Stackoverflow and forums with the help of Google search. AI replaced that today. But did it really replace it? How many times has happened to all of us that while solving problems with an AI chatbot it suddenly loops, repackaging the same ideas, repeating solutions and constant suggestions of what needs to be done, never ending? Sounds familiar? If you try to correct it and say: “Hey, that’s not true, not correct”, then you write why, it will confidently tell you: “You are absolutely right, here is why”. Frustrating, right? Even if you start a new session with a summarized current one you will probably find yourself in the same situation as before.
I’m aware of the fact that it’s just a tool without cognition, but knowing what frustrates me doesn’t make me less frustrated.
While AI tools are an inevitable thing in our work today, I’m still one of those who likes to think with their own brain and to critically approach a problem before making an important decision. I tried to use AI as advanced search like: ”Find me all posts from X forum that have Y tag in the last 2 months” (or years, or different parameters, doesn't matter), it can’t, doesn’t work like that. Usually it offers like 10 random urls, if you prompt it again it will extract another 10 random urls and so on. Well, it’s understandable, it is pattern-based, not some scraping tool.
Then I got an idea.
What if an AI chatbot, instead of generic pattern-based response, can actually access real projects and pull out solutions? Imagine this, you complain to an AI chatbot that your Laravel project is slow. Any pattern-based AI chatbot is unaware of the real problem because you still haven’t provided it with information, so it will ask you for it, but at the same time it will bomb you with suggestions of where to look and what to fix. So, what if AI asks you to provide more information, the questions any IT expert would ask — what hardware you're running, what kind of traffic you're dealing with, whether other services are connected, bare metal or VM.
After you provided it with useful information, AI would search in the knowledge base and pull out all use-cases and case studies based on your prompts and results would be: “I’ve found 10 projects where 7 of them have solved the issue like yours” and then write down summarized solutions. Or it can be reversed: “ I’ve found 10 projects where 7 of them have failed with your suggestion and here is why”. It can also display posts, what people talked about, and provide urls if they exist…
So, why can this be important?
Well, with this real data type, statistical and precise, I would know if my way of finding a solution is right or wrong, it could solve a problem or just tell me that I’m going in the wrong direction, it would save me a lot of time. I liked this idea very much and I’m going to start developing this kind of tool. I personally never developed any type of AI tool and I think it’s going to be a great adventure.
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