Disclosure: I work on Liao, the tool used as the example in the last section.
If you sell across markets, you probably have more than one chat account: one per country, one for pre-sales and one for after-sales. Keeping them straight on a single computer is its own small problem.
Why people split accounts
- Customers from different countries are handled by different accounts, so conversations do not get mixed up.
- Pre-sales, after-sales and repeat customers are easier to hand over when they live in separate accounts.
- Switching accounts on a phone all day is slow. On a computer, one window can show everything.
The usual headaches
- Logging out and in again. Web versions let you stay logged in to one account per browser profile, so people juggle profiles or log out repeatedly.
- Mixed-up replies. Answering from the wrong account is easy when every tab looks the same.
- Different network addresses. Many people give each account its own fixed proxy so the login location stays consistent.
How a desktop app helps
An app like Liao keeps each account in its own isolated login environment inside one window. For each account you can set a separate proxy, or leave it on your computer's own connection. Login state is saved on your computer, so you do not have to scan the QR code every time. WhatsApp, LINE, Telegram, Instagram, Messenger, TikTok and Zalo can all be logged in at the same time, and each chat gets translated automatically.
Steps in Liao: click "Add account", pick the chat app, scan the QR code on your phone, optionally set a proxy for that account, then click an account to switch to it.
What it does not do
It does not send bulk messages or auto-reply, and each message is sent by you. Bans mostly come from bulk sending, adding people too fast and a login location that keeps changing, so a fixed proxy per account helps keep things stable. Liao is Windows only and the interface is in Simplified Chinese.
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