All paying and potential customers always want a swift and better way to communicate or engage with any company or business. Imagine a customer having some issues or concerns about doing your business with you and he wants to have some of his issues answered faster.
A very poor and slower conversation may lead to loosing that customer and some other ones coming in. That's why customer engagement is one of the pillars of modern businesses to success.
It's not enough to have a great product, every business must find a better way to talk to customers, and build bonds.
By making it easier for customers to engage in ways they find valuable, you’ll strengthen their emotional investment in your brand. They will trust you more, and when they do, your business grows.
Yes, I know you have seen more than enough customer engagement platforms. I have seen them too, and I have used quite a number of them.
Chatwoot is an open source customer engagement platform created to improve and properly structure conversations around B2B and P2B.
Imagine your business having several social media engagement platforms such as Facebook, Instagram, Twitter, Whatsapp, Telegram etc. and all your customers send you messages via all these platforms. You will agree with me that managing conversations around all the platforms look so tedious, cumbersome and boring.
Rather than having to manage conversations everywhere, Chatwoot, with its beautiful and easy to use dashborad, allows you to integrate all your social media platforms including your website seamlessly within few seconds.
Chatwoot includes a live chat tool; and out-of-the-box integrations with third-party platforms such as Slack, Shopify, Stripe and chatboot tools such as Rasa and DialogFlow.
How To Begin
1. Go to the Registration page and enter your details
2. After successful registration, you'll be redirected to your dashboard where you can integrate social media platforms and chat seamlessly. Remember to confirm your account in your registered email.