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What was your worst experience as QA?

jjsantos profile image Juan De los santos ・2 min read

PC on fire

I've been working as a QA Analyst for more than a year but have used QA techniques for more than 3 years in personal projects. Quality assurance means that most of the time you should evaluate the things that another person has worked on; so it has the responsibility to say if something meets the requirements of the company or not.

QA is challenging position regardless of whether the system you are working on is large or not. If you left that something wrong goes to production your head could be in the guillotine... During the time that I've been involved on this, I've got good experiences and other not so good.

When I started working with an international QA team, I thought that it was going to be the must difficult step in my career, and I wasn't wrong at all. Work with people that have different cultures it's somekind of hard; but that was nothing that the time can not resolve.

Approved for QA

I think that the worst and also one of the best experience I've got so far was when I started doing QA to my own projects (Yeah! that was weird XD). In the Software QA world there's like a rivalry between Dev and QA; that is like a secret war where everybody has a smiley in their faces, but most of the time they are internally burning because of two things:

1- Dev gets bother when QA opens a new bug report.
2- QA gets bother when Devs hasn't fixed the bug reported.

There might be more reasons, but those are the most common that I've seen. There's like a balance between each other (Dev/QA) but the problem start when dev and qa is the same person (me).

Working in my local

When I started doing QA to my own projects I started complainign internally like: "This code should work because it was made by me and I know everything of it" and then during QA process I say "Oh, that doesn't work. Lets open a bug report to the dev...(myself)". Doing QA to my projects was an internal war with myself, between me as QA and me also as Dev. During this time I understod that finding guiltys is just a waste of time and that the only way to be successful is accepting our errors and fixing them, it wasn't easy, but it was a wonderful experience.

What about you? What was your worst experience as QA?

Discussion (3)

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craser profile image
Chris Raser

I agree that there's some tension in the jobs, but on healthy teams devs and QA are allies.

Every bug report should include three things:

  • Clear steps to reproduce the bug.
  • A description of the expected behavior.
  • A description (with screenshots) of the actual behavior.

On those occasions when I've seen friction develop between devs and QA, one of those three things is usually faulty:

  • The steps to reproduce the bug were unclear, so the dev fixed a bug, but not the bug that QA intended, so the fix fails QA.
  • The expected behavior is missing, so the dev fixes it in a way that QA doesn't like, so the fix fails QA.
  • The actual behavior is missing/unclear, which leads to devs not being sure what they should change/fix. (If the dev can't reproduce the bug, they also can't be sure they fixed it.)

When the steps, expected, or actual is missing, it's totally worth the extra effort to get up from my desk and go talk with the original reporter and get things clarified. I get to know my coworkers better, we stay on good terms, and my tickets pass QA on the first try... most of the time. ;)

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jjsantos profile image
Juan De los santos Author

Great comment!
A good communication between Dev and QA is very important for things to work properly.

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Alan Barr

My worst experience was with a developer that did not understand the point of a modal. He spent a lot of time creating a library to create these modals and when he demoed the modal it looked ugly. I struggled to understand the purpose. I learned a lot about doing QA from it but it was uncomfortable to reconcile the "requirements" vs what a normal person may like and communicate that to the developer.