Hello everyone,
I’m working on my SaaS, which is a multi-user chatbot for WhatsApp. In other words, it will be a single chatbot that serves multiple clients (WhatsApp numbers) who receive questions on their WhatsApp accounts. The chatbot’s logic will read which number received the message and, based on that, will retrieve specific information to respond. I’m using Python, Flask, and the WhatsApp Cloud API. I’m building an MVP that I’ll use to validate with potential clients. It's really sad that I cannot communicate with some customer/business support from Whatsapp, I need to be a tech provider or Business Provider to have access to it.
I have the following questions:
Do I need to be some kind of Meta partner (Tech Provider, Business, etc.) to create my business/company (Chatbot) and use the WhatsApp Cloud API in my multi-tenant chatbot?
Do my clients’ numbers need to be WhatsApp Business numbers (WABAs), or can they be regular WhatsApp numbers?
Thanks.
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