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Who’s Really Shopping? Retail Fraud in the Age of Agentic AI

This article examines the emerging landscape of agentic commerce and the associated security risks for the retail sector, specifically focusing on the Universal Commerce Protocol (UCP). As AI agents are projected to handle a significant portion of global e-commerce volume by 2030, threat actors are pivoting toward AI-enabled fraud. The research highlights how protocols designed for autonomous transactions can be subverted by sophisticated adversaries to conduct organized retail crime.

The analysis details specific threat scenarios involving indirect prompt injection, such as payload poisoning for gift card theft and logic hijacking to facilitate returns fraud. By manipulating the digital contracts and state machines of AI agents, attackers can trigger unauthorized refunds or redirect funds without immediate detection. To mitigate these risks, the authors emphasize the need for robust security frameworks like Know Your Agent (KYA) and continuous AI security assessments to preserve customer loyalty and financial integrity.


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