Voice and chat agents rarely fail because of ASR noise or model quality.
They fail because production users don’t behave like clean test cases.
Real users:
- Interrupt
- Get emotional
- Switch goals mid-conversation
- Ask unclear or contradictory questions
We heard this repeatedly from 150+ AI product managers and engineers:
teams validate flows, but don’t validate who they’re talking to.
That’s why we created a Notion Persona Kit focused on support agents:
10 realistic personas across banking, telecom, ecommerce, insurance, and travel
Built for both voice and chat agents
Designed to expose edge cases early, not after deployment
Get Your Copy Today -> https://forms.gle/Hy4fGHACc616Mo7j7
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