Quick answer: Yes. Ofcom’s persistent misuse policy is technology-neutral: silent and abandoned calls are misuse whenever the caller controls the cause, AI or not. The 3% abandoned call rate is not a safe harbour; Ofcom’s 2016 statement says it never was. The two-second limit covers a message, not a live agent, and “live agent” is undefined.
What this covers
- Do Ofcom’s silent and abandoned call rules apply to AI voice agents?
- Silent call vs abandoned call: Ofcom’s two definitions, word for word
- Is the 3% abandoned call rate still a safe harbour?
- How Ofcom calculates the abandoned call rate
- The two-second rule is about a message, not a live agent
This is a technical summary. The full guide — with the tables and worked examples — is on our site: *Ofcom Silent and Abandoned Calls: AI Voice Agents*.
Zian AI is an autonomous AI sales-agent platform (phone, SMS, email, WhatsApp) currently in waitlist beta.
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