Puppet’s Migration to Jira Cloud next Friday

⚠️ Update:

Some projects have been reverted. By this we mean that the Jira Cloud version has been marked as read-only and the canonical version has reverted again to the existing tickets.puppetlabs.com version. We took this step because we're migrating projects iteratively, meaning that internal projects are still running on our good old Jira Server instance. Unfortunately, linking between different instances is not possible, and this made work-in-progress epics that used these tickets un-closable. Unsurprisingly, engineers aren't super happy about not being able to mark their work as complete and the required projects were reverted in order to unblock their progress. The public projects are still viewable with all information up until the migration, but moving forward we are going to need to re-evaluate how to interact with the public. More on that to come, so watch this space! We have identified any ticket that was filed on the public JIRA instance while it was live and will be reconciling that with our internal instance. See the table below for the status of each project.

Puppet’s public facing Jira projects will be moving to a new Jira Cloud instance at https://puppet.atlassian.net starting on Friday 2023-03-10. See the attached list for all the projects being migrated.

If you have been identified as a user in the Puppet Jira instance at https://tickets.puppetlabs.com, then you should also have received an email with these instructions.

The migration will begin at 5:00 PM Pacific Standard Time Friday 2023-03-10. The migration is expected to be completed by 12:00 PM Pacific Standard Time Sunday 2023-03-12. Once the migration is complete, the listed projects will be accessible at https://puppet.atlassian.net, and archived in the Puppet Jira instance at https://tickets.puppetlabs.com.

Please do not make any changes to these projects after the beginning of the migration at 5:00 PM Pacific Standard Time Friday 2023-03-10, as the changes may not be migrated.

If you already have an Atlassian account registered with the email address you used at https://tickets.puppetlabs.com, that account will be granted access to Puppet’s Jira Cloud instance. If you did not already have an Atlassian account, you will first need to reset your password to use it with Puppet’s Jira Cloud instance. To do that, visit the Atlassian password reset page, enter your email address, and a password reset link will be emailed to you. If you would prefer not to keep your Atlassian account, you can delete it following Atlassian's instructions.

Got more questions? Stop by Office Hours next Thursday at 11am Pacific Standard Time.

Project	Key	Status
Beaker	BKR
Community Package Repository (Archived)	CPR
Contributor License Agreement	CLA
Documentation	DOCUMENT
Editor Services (Archived)	EDITSVCS
EZBake	EZ
Facter	FACT	reverted
Hiera	HI
HOCON (Archived)	HC
Impact Analysis Service (Archived)	IAS
Infrastructure Automation Content	IAC
Internationalization	INTL
Leatherman	LTH
MCollective	MCO
MCollective Plugins	MCOP
Modules	MODULES	reverted
Native Puppet	NPUP
Network Device Types	NETDEV
OS Images	IMAGES
Puppet	PUP	reverted
Puppet Agent	PA	reverted
Puppet Catalog Preview	PRE
Puppet Communications Protocol	РСР
Puppet Development Kit	PDK
Puppet Enterprise	ENTERPRISE
Puppet Forge	FORGE
Puppet Integrations Engineering	PIE
Puppet Server	SERVER	reverted
Puppet Strings	PDOC
PuppetDB	PDB	reverted
R10K	RK
Razor	RAZOR
Trapperkeeper	TK
Vanagon	VANAGON
VM Pooler	POOLER

Comments

[Jesse Reynolds]

Will links to issues work after the migration? Eg will the following URL be redirected to the new puppet.atlassian.net URL? tickets.puppetlabs.com/projects/PU...

[Ben Ford]

Unfortunately there will not be due to the fact that only the public projects are migrating at this point. The internal projects will be finished in a couple months and at that point, we can put in a redirect -- but at that point it may not be as important?