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Victor Sabare
Victor Sabare

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Building a Chatbot for your E-commerce Business using Django

This article provides a comprehensive guide on how to build a
chatbot for an e-commerce business using the Django framework, including creating models, views, templates, and integration with the e-commerce platform.


Creating a chatbot for an e-commerce business can be a great way to improve customer service and sales. This post will walk you through creating a chatbot for your e-commerce business using the Django framework.

Django is an excellent choice if you are looking for a powerful tool to build web applications. This Python-based web framework is both highly customizable and easy to use. It's an excellent option for building chatbots! This post will guide you through creating a chatbot app within your Django project. We'll cover everything from creating views and models to designing templates for your chatbot.

Creating models for the chatbot

To begin, we need to create models for the chatbot. This involves making an Intent model that stores information regarding the chatbot's recognized and responsive intents. Additionally, we'll create an Entities model to store details about the chatbot's recognized and responsive entities. Finally, we will create a UserMessage model to store information about user messages to the chatbot.

from django.db import models

class Intent(models.Model):
    name = models.CharField(max_length=255)
    keywords = models.TextField()

class Entities(models.Model):
    name = models.CharField(max_length=255)
    value = models.TextField()
    intent = models.ForeignKey(Intent, on_delete=models.CASCADE)

class UserMessage(models.Model):
    message = models.TextField()
    intent = models.ForeignKey(Intent, on_delete=models.SET_NULL, null=True)
    entities = models.ManyToManyField(Entities, blank=True)
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Creating Views for the chatbot

Next, we will create the views for the chatbot. The chatbot_view will handle the incoming messages, use the NLP function to extract the intent and entities and create an instance of the UserMessage model. The views will also render the templates for the chatbot interface and the response page.

from django.shortcuts import render
from .models import Intent, Entities, UserMessage
from .nlp import extract_intent_and_entities

def chatbot_view(request):
    if request.method == 'POST':
        user_message = request.POST.get('message')
        intent, entities = extract_intent_and_entities(user_message)
        UserMessage.objects.create(message=user_message, intent=intent, entities=entities)
        return render(request, 'chatbot/response.html', {'intent': intent, 'entities': entities})
    return render(request, 'chatbot/chatbot.html')
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We will create two templates for the chatbot, one for the chatbot interface, and another one for the response page. The chatbot interface template is a simple form that allows the user to send a message to the chatbot. The response page template will display the intent and entities that the chatbot has extracted from the user's message

<!-- chatbot.html -->
<form method="post" action="{% url 'chatbot' %}">
  {% csrf_token %}
  <input type="text" name="message">
  <input type="submit" value="Send">
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<!-- response.html -->

<h1>Intent: {{ intent }}</h1>
  {% for entity in entities %}
    <li>{{ entity }}</li>
  {% endfor %}
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Finally, we will add the chatbot to the project's urls and test it to ensure it works as expected.

from django.urls import path
from .views import chatbot_view

urlpatterns = [
    path('', chatbot_view, name='chatbot'),
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Once the chatbot is working, you can add it to your e-commerce website or mobile app and make necessary adjustments to the views, templates, and CSS to ensure it is appropriately integrated.


To sum up, creating a chatbot for your e-commerce enterprise using the Django framework is a brilliant means to harness the potential of Python and benefit from the numerous third-party packages offered for Django. By adopting the right strategy, you can design a chatbot that can assist with customer service and sales, thereby enhancing the success of your e-commerce business.

The example provided is simplified, and you may need to modify it to suit the specific needs of your online business and chatbot. Furthermore, the function extract_intent_and_entities for NLP is not included in this example. However, you can utilize any NLP library, such as NLTK or Spacy, to extract intents and entities from the message.

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