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✅ Agentforce: Roadmap and Questions in 2025
Marc Benioff's vision is to empower one billion agents with Agentforce by 2025, marking 2025 as the "year of the agent." Since its launch at Dreamforce 2024, Agentforce has become a major topic in the CRM world, generating excitement and debate. The article explores the future of Agentforce, discussing how it integrates with AI, its development roadmap, issues with dirty data, and compatibility with other tools. Organizations need to prepare for this change as Agentforce aims for widespread adoption in the coming year.
✅ Pick Your Partner With Care
The author criticized Salesforce for overselling and advised consulting a partner first. However, some people highlighted that not all partners are trustworthy, as they may act unethically due to financial incentives. The author emphasizes that buyers should always be cautious, especially when considering Salesforce or any system. Decisions should be made with skepticism and guidance from unbiased advisors, as many partners may have conflicts of interest.
✅ Why Even Senior Salesforce Professionals Are Struggling To Find Work (And How to Overcome This)
The Salesforce job market is tough for everyone, even experienced professionals. Many are feeling the pressure as competition increases, with some calling it the worst job market in the U.S. for this field. While having experience is an advantage, seeking advice from seasoned experts in Salesforce can still be helpful.
✅ Ingesting File Attachments from All Salesforce Objects to Data Cloud
Salesforce has updated Data Cloud, allowing users to upload files and attachments directly from any Salesforce object. This update helps users add content documents to standard and custom objects, making them searchable. The relevant information in attachments is broken down into searchable parts, enhancing search effectiveness in AI, analytics, and automation tools.
✅ How to Bypass Duplicate Rules in Flow
Duplicate rules in Salesforce keep data clean by spotting and blocking duplicate records like leads and contacts. They use matching criteria to decide if data is a duplicate. While helpful, there are times, especially with automation using Flow, when these rules might need to be bypassed. A workaround exists for that.
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