By 2028, IT professionals will be able to collaborate with colleagues equipped with AI. Teams will no longer need to be physically present but will have fully embraced this notion of hybrid work and will be able to better evolve from one company to another, thanks to key skills, IT market analysts say .
While crystal ball technology is notoriously fallible, IT experts say there are a handful of changes to IT work we’re likely to see in half a decade. They predict IT workers will work in more task-oriented environments than job-oriented ones, relying even more heavily on automation and AI, and using increasingly portable yet powerful tools. At the same time, AI-powered automation in particular will require a human touch to scrutinise processes and outcomes, creating a greater need for soft skills in IT ranks than ever before. Here’s a look at how IT teams will operate and collaborate across the enterprise in the near future.
**Automation attacks productivity
**Driven by advances in AI, IT work will become increasingly automated over the next five years, according to those at the forefront of these changes. In addition to general workplace improvements, automation will play a critical role in all areas of IT, including software development, by streamlining IT processes and increasing IT productivity. “IT leaders have led their organisations through immense workplace changes over the past three years, and it will only get more complex in five years,” says Saket Srivastava, CIO of Asana. “Companies are facing a shortage of resources and skilled profiles, so we need automation to be our ally to automate mundane, repetitive, and low-value tasks so our talent can work on more impactful projects.”
According to Srivastava, companies will automate low-skilled tasks to reduce mental load and save time. “Think about how you can implement advanced data science models to understand customer pain points and improve service,” he says. Jim Flanagan, CIO of Hanscom Federal Credit Union, predicts that natural language processing (NLP) will work in tandem with automation to enhance the technology IT teams will soon rely on. “NLP is able to discern intent, context, and ambiguity in written text or speech,” Flanagan says. “Our calendars will automatically schedule our workday based on variables like deadlines and estimated time frames, and our inboxes will automatically group emails by priority, taking into account the sentiment of the sender’s message, ensuring the most important emails receive the quickest attention, at our convenience.” AI-driven “do not disturb” features will prevent us from receiving emails when we need to focus, and this technology will help us compose responses faster, often with minimal effort on our part.”
**AI increases the value of computer work.
**Like many other industry experts, Mike Hendrickson, vice president of technology products and development at Skillsoft, sees a bright future for AI in the IT workplace. But for Mike Hendrickson, the future of AI in IT will involve collaboration between IT staff and AI technologies. And as more and more tasks are handled by AI, basic human skills will be more important than ever, especially when it comes to troubleshooting automated processes. Kim Huffman, CIO of TripActions, agrees. AI will reduce the number of repeat internal support requests that require human intervention, freeing up IT support employees for more personal interactions.
“We will see the use of AI increase in software development and testing functions, shifting the role of these employees to higher-level, more personal tasks,” says Kim Huffman. Mike Bechtel, chief futurist at Deloitte Consulting, warns that adopting AI to improve IT operations and employee productivity will require a new level of trust in the technology. “The experience of an augmented workforce — in terms of recruiting, productivity, learning, and more — will certainly be one to watch, as the level of trust we place in our AI colleagues could be surprising,” says Bechtel. “Having confidence that AI is providing the right analytics and insights will be paramount. To build trust, AI algorithms must be visible, verifiable, and explainable, and employees must be involved in the design and production of AI. Organizations are realizing that competitive gains will be easier to achieve when trust in this technology is established.”
Additionally, the increased reliance on AI for IT support and development work, such as entry-level coding, as well as cloud and systems administration, will put pressure on IT professionals to upskill in more challenging areas, says Michael Gibbs, CEO and founder of Go Cloud Careers. “With artificial intelligence replacing hands-on technical work, IT workers need to improve their business acumen, leadership abilities, communication skills, emotional intelligence, and architectural skills,” says Michael Gibbs. “The world will need more people with deep architectural experience to better connect new technologies to maximize business performance.”
**Skill-based teamwork and dynamic sourcing
**Speaking of skills, there’s a focus on business and deeper technical know-how. These points will be associated with a shift in organisations that, in the coming years, will seek flexibility by prioritising skills over jobs, according to a Deloitte study. Deloitte’s Bechtel cites the example of Mercedes-Benz, which he says has “organised some of its IT profiles into ‘capability sets’ to improve the flexibility of assigning staff to new roles or new products.” And Mike Bechtel says the results speak for themselves: “Competency-based companies have a greater than 100% chance of placing talent effectively and a 98% chance of retaining top performers.”
IT professionals who tend to change jobs every few years may, in fact, be exactly what future companies are looking for, and we could see a shift in how they think about long-term careers, he says. “Companies that are ahead of the curve are already using talent outsourcing, through temporary workers or contractors, to fill gaps and free up their internal resources so they can focus on the most challenging and interesting tasks, and we expect more and more organisations to adopt this approach, much to the delight of these bored IT professionals,” says Mike Bechtel.
**Teleworking in force
**The pandemic has accelerated the growth of remote and hybrid teams, and this trend will only continue in the future, according to Bechtel. Companies whose IT employees prefer to work from home will also benefit from sourcing skilled talent from around the world. “Given the pace of digital transformation, companies are demanding more from their technology teams and are seeking talent globally,” he explains. “Many technology employees have chosen to remain remote, creating a more fluid workforce. In fact, 85% of IT divisions plan to be hybrid or fully remote in the future.”
Frank Opat, chief architect and vice president of architecture at Versapay, notes that remote support work is evolving both in scope and how it is accomplished. “These professionals already know what it’s like to be on call, but with the continued rise of remote and hybrid work, geography and time zones are becoming less relevant,” Opat says. “I expect there will be continued adaptation required to keep IT services available around the clock. I imagine this continued demand will see the rise of natural language processing AI to handle things like Level 2 issues or frequently asked questions, much like we see today in website chats for marketing and customer support.”
**Remote working could free up budget for IT profiles.
**As the impact of widely distributed businesses plays out over the next few years, Wiley CTO Aref Matin believes increasingly sophisticated remote working methods will improve collaboration. “Virtual and hybrid work are here to stay,” Matin says. “I think this is a great thing for IT professionals. In terms of culture, siloing teams is the quickest way to discourage them. In a physical workplace, this can be easy to do. I hope virtual work environments have shown leaders not only the benefits, but also the need for better connectivity between daily work and business outcomes.”
And while it’s hard to say how all these trends will impact IT salaries on the horizon, Hendrickson believes the confluence of AI and remote work will free up additional budget for IT talent. “The days of physically monitoring or fixing are over. Almost everything can be done remotely, and since cloud services and large providers are the future of technology infrastructure, there will no longer be a need to go to a physical office, at least from an infrastructure perspective,” he explains.
“Through continuous automation and reliance on the cloud, businesses can prioritize investments in talent, R&D, and skills and career development over real estate.” Regardless, it will be interesting to see how the next five years unfold in the IT market.
The 10 technology trends that will shape the future
The rapid evolution of technology is influencing every aspect of our lives, from the ways we communicate and work to the ways we interact with the world around us. As we enter a new era of technological progress, it is crucial to understand the emerging trends that will shape our future. In this blog, we will examine the 10 most important technology trends that will have a significant impact on the years to come.
Ubiquitous Artificial Intelligence (AI)
Artificial intelligence will continue to be at the heart of technological innovation. From machine learning algorithms to increasingly sophisticated AI systems, AI will be integrated into various aspects of our daily lives, from healthcare to finance to transportation.Interconnected Internet of Things (IoT)
The IoT will continue to grow, with billions of interconnected devices collecting and exchanging data in real time. From smart homes to smart cities, the IoT will revolutionise the way we use and manage digital technologies.5G and ultra-fast connectivity
5G technology will pave the way for ultra-fast, low-latency connectivity, enabling faster content delivery, improved communications, and the development of new applications such as self-driving cars and telemedicine.Quantum computing
Quantum computers promise to solve complex problems exponentially faster than classical computers. While the technology is still in its infancy, its transformative potential in fields such as cryptography and scientific research is immense.Blockchain and decentralisation
Blockchain technology will continue to revolutionise data management systems and financial transactions. Its decentralised architecture offers unprecedented levels of security and transparency in a variety of applications, from finance to supply chain.Augmented Reality (AR) and Virtual Reality (VR)
AR and VR will become increasingly important tools in various fields, from education and training to entertainment. These technologies will offer immersive experiences that will revolutionise the way we interact with the digital world.Edge Computing
Edge computing will enable real-time data processing near connected devices, reducing latency and improving the efficiency of applications such as the Internet of Things and self-driving cars.Enhanced cybersecurity
As digital technologies evolve, cyber threats become increasingly sophisticated. Cybersecurity will play a crucial role in protecting personal data, critical infrastructure, and IT systems from malicious attacks.Scalable Cloud Computing
Cloud computing will continue to evolve to meet growing data storage, processing, and management needs. From hybrid cloud solutions to serverless cloud computing services, businesses will adopt more flexible and scalable cloud architectures.Technological ethics and social responsibility
As technology becomes increasingly ubiquitous, the question of its impact on society becomes increasingly urgent. From discussions about the ethics of AI to data privacy protection, a responsible approach to technology will become increasingly important in the design and use of technological innovations.
In conclusion, these 10 technology trends are poised to profoundly and significantly shape the future of our society. By understanding and anticipating these developments, we can better prepare for a future where technology plays a central role in every aspect of our lives.
What are the future jobs in IT?
IT professionals have always found it relatively easy to find employment, as the sector is constantly recruiting. With the evolution of technology and the emergence of a large number of communication and information tools, the number of promising careers in IT is increasing.
Among these new future jobs in IT that development is generating, the following should be mentioned:
Traffic Manager;
Web integrator;
Web Content Manager;
Community Manager;
Cybersecurity expert;
Data protection officer;
Data scientist;
Data analyst.
What are the most in-demand jobs in IT today?
It is the emergence of the concept of “Big Data” as well as the increase in hacking and computer attacks that have made certain IT professions more in demand. These include, in particular:
Data Analyst and Data Scientist.
Support technician.
Cybersecurity Expert.
Cloud Architect.
DevOps Software Developer.
What are the best-paid jobs in IT?
Once again, it’s the current context that influences the compensation offered for various positions. Some IT jobs are therefore better paid than others. Recently, these have generally concerned cybersecurity, data, artificial intelligence, and programming.
For those who relate to data, these jobs are:
1 . Director of Information Systems.
2 . Data Manager.
3 . Data Analyst.
4 . Data scientist.
For those related to cybersecurity, these include:
1 . Information Systems Security Manager.
2 . Cybersecurity expert.
For those related to artificial intelligence and programming, there are:
1 . The DevOps engineer.
2 . The Lead Developer.
3 . The software architect.
**According to the Author
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Sahil Kandwal, the Founder of Squardtech, started an IT Company that provides all types of Future jobs, which are trending jobs in the future. If you want to know more about future jobs, visit our website. Squardtech is a full-service information technology firm delivering consulting and business process solutions to businesses all over the world. Sahil Kandwal started our operation in 2024
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