Tidio installs on Shopify from the App Store, and its Lyro AI answers order-status, shipping and product questions automatically. Tidio says Lyro resolves 67% of conversations instantly (tidio.com); that is Tidio's figure, not one we measured. The free plan covers live chat, a basic bot and Shopify order lookup. Full setup, including Lyro training, takes about 30 minutes.
Questions this guide answers
Is Tidio free for Shopify?
Yes. Tidio's free plan includes live chat, basic chatbot flows, and 50 one-time Lyro AI conversations (a trial allowance, not a monthly one). Whether that is enough depends on how many conversations your store handles each month, not on its revenue. Paid plans extend the Lyro AI conversation limit and add advanced features.
Can Tidio replace Gorgias for Shopify?
Yes, for most stores. Tidio says Lyro resolves 67% of conversations instantly (tidio.com). Lyro handles order status, shipping questions and product FAQs without human intervention. Gorgias lists its Starter plan at $40/month billed monthly, of which $10 is the helpdesk and $30 its AI Agent (gorgias.com/pricing, read 25 September 2026). Tidio's free tier is permanently functional, not a crippled trial.
How does Tidio Lyro AI work?
Lyro AI is a generative language model trained on your FAQ content and Shopify product catalogue. It reads customer queries and responds using your knowledge base content, resolving queries without human agents. Unresolved queries are escalated to a human agent automatically. Setup involves uploading FAQ content in the Lyro configuration panel.
Does Tidio integrate with Shopify orders?
Yes. Tidio's native Shopify integration pulls live order data (order status, tracking numbers, fulfilment status, and purchase history) directly into the chat sidebar. Both Lyro AI and human agents can see this data without switching systems.
What is the Tidio Lyro AI resolution rate?
Tidio says Lyro resolves 67% of conversations instantly (tidio.com). That is Tidio's own figure, not one we measured. Your rate depends mostly on how complete the knowledge base is and how queries are routed, which is what the weekly tuning routine in this post works on.
The full guide, with every step, source and date: Tidio for Shopify: Free AI Live Chat Setup Guide 2026
Originally published on Stack Architect by Luke Sandelands. Figures there carry the date they were last checked; this copy does not, so prefer the original.
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