Tidio installs on Shopify from the App Store and adds live chat to your store. Its Lyro AI agent answers from a knowledge base you write, so it is only as good as those answers. The free plan includes 50 conversations a month and 50 Lyro conversations in total, making it a trial rather than a permanent free helpdesk.
Questions this guide answers
Is Tidio free for Shopify?
Tidio has a free plan. On 15 October 2026 its pricing page listed it at 50 billable conversations a month, with the first 50 Lyro AI conversations free for the lifetime of the account rather than each month. That is enough to test whether chat and AI answers help your store; a store with steady chat volume will need a paid plan.
How does Tidio's Lyro AI answer questions?
Lyro answers from the content you give it: question and answer pairs, pages from your site and similar sources. When it cannot answer, it hands the conversation to a person or collects contact details. Most of the work in setting Lyro up is writing clear, specific answers to the questions your customers actually ask.
Can Tidio see and act on Shopify orders?
Yes. Tidio's Shopify App Store listing says agents can see a customer's orders and live cart and send products, discounts and order updates from the Tidio inbox, and that Lyro can act within rules you set on order status, refunds, cancellations and order edits. Check which actions your plan includes before relying on them.
What resolution rate should I expect from Lyro?
Tidio publishes its own figure on tidio.com, but your rate depends on how complete your knowledge base is and what your customers ask. Measure it in Tidio's own reporting after a few weeks of real conversations, and improve it by adding answers for the questions Lyro handed to a person.
Should I use Tidio or Gorgias?
Tidio is chat-first and suits stores whose questions are mostly repetitive and arrive through chat. Gorgias is a ticket helpdesk priced by monthly ticket volume, built for teams answering email, chat and social messages in one queue. Count last month's messages by channel and type before choosing; the Tidio vs Gorgias comparison on this site walks through that test.
The full guide, with every step, source and date: Tidio for Shopify: Setup, Lyro AI and Free Plan Limits
Originally published on Stack Architect by Luke Sandelands. Figures there carry the date they were last checked; this copy does not, so prefer the original.
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