Hey DEV Community! 👋
Managing customer support and recovering abandoned carts for e-commerce stores using traditional text-only chatbots often feels clunky. Customers drop off, issues get delayed, and midnight support tickets sit unanswered.
To solve this, I built SupportAI—a full-duplex, low-latency AI Voice Agent designed to handle real-time customer conversations over voice calls.
⚡ What Makes Full-Duplex Voice Tricky?
Unlike standard STT (Speech-To-Text) -> LLM -> TTS pipelines that feel slow with 2–3 second delays, full-duplex voice agents need:
Ultra-Low Latency: Natural conversational turn-taking (sub-800ms response window).
Interruption Handling (Barge-in): If the customer speaks while the AI is talking, the AI must instantly stop and listen.
E-Commerce Context: Dynamic execution of actions like checking order status, handling skips/swaps, or recovering abandoned carts in real time.
🚀 Try It Out Live
You can test the full-duplex voice agent live in your browser without signing up:
👉 Live Voice Demo: https://api.omnitoolaz.com
💬 Feedback & Discussion
I’d love to hear your thoughts!
How are you currently handling voice AI or latency in WebRTC pipelines?
What e-commerce integrations (Shopify, WooCommerce, Custom APIs) would you like to see next?
Drop a comment below! 👇
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