1. Problem: Why Ticket Systems Alone Aren’t Enough
Ticket systems are great for documentation, prioritization, and tracking. But for time tracking, they often fall short:
- Manual entry → inaccurate, sometimes forgotten
- Status-change measurement → only shows “open to closed,” not real working time
- Indirect activities (coordination, calls, handovers) → not captured
Result: HR and managers only see part of the actual effort. SLA compliance, capacity planning, and utilization analysis are based on incomplete data — affecting productivity, satisfaction, and costs.
2. Previous Solutions — and Their Limits
- Manual time-tracking systems: detailed, but high effort for employees
- Separate tools (e.g., Excel): fragmented, data must often be consolidated manually
- Process optimization: helpful, but doesn’t automatically track time for every step
All these measures remain isolated and often create frustration instead of transparency.
3. TimeSpin® — Haptic Time Tracking Meets Digital Reporting
TimeSpin® is a 12-sided time-tracking cube that automatically measures time by simple rotation — intuitive, offline-capable, and connected to cloud software for reporting and API integration.
How it works:
- Each cube face is assigned a ticket ID (e.g., “TKT-12345”).
- Employees rotate the cube to the corresponding side — the timer starts.
- Comments or activity types (analysis, call, test) can be added later.
- Exports from TimeSpin (Excel, API) can automatically integrate with ticket system data.
4. Benefits at a Glance
For Employees : Quick, playful, without extra input
Support Leads : Real-time insights: who worked how long on which ticket
HR & Controlling : Reliable data for utilization and billing
Management : Concrete numbers for capacity planning and SLA monitoring
Additional advantages:
- Detailed control over workflow times
- Transparency instead of surveillance — builds trust in the team
- Data export and APIs enable integration with ERP, CRM, and reporting tools
5. Who Should Take Action Now?
- Support leads / team managers: Make the team’s actual effort visible
- HR managers: For fair assessment of workloads
- Management & Controlling: To get reliable KPIs for planning, cost centers, and efficiency
- IT / Project team: To implement integration between ticket system and TimeSpin
6. Conclusion
Ticket systems are essential for organization, but not for complete time tracking.
TimeSpin® fills the gap: intuitive, comprehensive, and data-driven.
The result: better decisions, higher transparency, and tangible efficiency gains in support operations.
Top comments (0)