Becoming a Professional ChromeOS Administrator

I recently started on the journey of becoming a Professional ChromeOS Administrator, if you don't know what a ChromeOS administrator is, or what they do, here's something to help out...

A Professional ChromeOS Administrator is a systems administrator or junior engineer with 12+ months experience with the Google Admin console. The Professional ChromeOS Administrator should be able to configure, deploy, maintain, troubleshoot, secure, and manage infrastructure and service related to the Google Admin console.

The Professional ChromeOS Administrator exam assesses your ability to:

• Perform actions from the Google Admin console
• Configure ChromeOS policies
• Configure, manage, and maintain Identity Management processes and solutions
• Understand ChromeOS tenets

*What do you need to know to become one: * Brief overview of the exam

Section 1: Perform actions from the Admin console

1.1 Troubleshooting customer concerns. Considerations include:

a. Wiping devices
b. Collecting devices logs (from the device)
c. Entering tickets
d. Resolving connectivity concerns
e. Assisting user login for first time users
f. Checking devices manually for updates
g. Sending feature requests
h. Awareness of the Trusted Tester Program
i. Informing partners of release notes

1.2 Setting up a trial. Considerations include:

a. Emailing verified trials
b. Verifying domains
c. Domain take over

1.3 Pushing applications

a. Configuring "Application Settings"

1.4 Performing device actions from the Admin console. Considerations include:

a. Gathering logs
b. Deprovisioning devices
c. Moving organizational units
d. Performing remote desktop duties
e. Taking screenshots
f. Resetting user profiles
g. Creating Zero-Touch Enrollment tokens

1.5 Provision licenses. Considerations include:

a. Provisioning annual licenses
b. Provisioning perpetual licenses
c. Provisioning Chrome non-profit licenses
d. CBE (Chromebook Enterprise/Chrome Browser Enterprise)
e. Identifying the type of license

1.6 Perform Admin roles and duties. Considerations include:

a. Creating a custom admin role
b. Applying admin role to a user within an OU

Section 2: Understand ChromeOS security processes

2.1 Deploying certificates. Considerations include:

a. Certificate deployment options
b. Android VPN configurations
c. Uploading custom SSL/Root CA Certs
d. Deploying Certificates locally

2.2 Understanding ChromeOS fundamental security tenants. Considerations include:

a. Encryption
b. Forced re-enrollment
c. No installation of antivirus software
d. Verified boot/Trusted Platform Module (TPM)

Section 3: Configure ChromeOS policies

3.1 Understanding ChromeOS policies. Considerations include:

a. Forced re-enrollment
b. Verified access
c. Enrollment controls

3.2 Configuring ChromeOS policies appropriately

Section 4: Identity Management
4.1 Ensuring identity features are properly configured. Considerations include:

a. Setting up SSO
b. Configuring Google account
c. Utilizing 3rd party identity providers
d. Creating new users

Section 5: Understand ChromeOS tenets

5.1 Understanding ChromeOS best practices. Considerations include:

a. Setting up a test domain
b. Configuring OS updates
c. Configuring Sleep/Keep awake default settings

5.2 Educate customers on ChromeOS tenets. Considerations include:

a. Security
b. Updates

5.3Selecting the appropriate hardware. Considerations include:

a. ChromeOS Specs
b. Hardware capabilities
c. ChromeOS Flex

What the exam looks like - sample questions