Been working on a problem bigger than I expected: dental practices miss 20–30% of incoming calls. For Irish practices, that's potentially €75K/year in lost revenue.
The technical challenge
A dental AI receptionist needs to:
- Handle natural speech (accents, anxious patients)
- Query practice management systems in real-time
- Book/reschedule with proper slot management
- Handle emergencies differently from routine bookings
- Work 24/7 with <800ms round-trip latency
Traditional IVR has ~40% abandonment in healthcare. People calling a dentist in pain need conversation, not phone trees.
Curious if anyone else is building in healthcare phone automation. What latency targets are you hitting?
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