Young Kim

CEO of TSB HealthCare. Patient-access software for hospitals, labs, and clinics: online booking, kiosk check-in, digital intake, intelligent queues, AI-assisted scheduling, and operational analytics.

Vancouver, BC, Canada Joined on Sep 7, 2026 https://www.tsbhealthcare.com/

Work

TSB Communications Inc. / TSB HealthCare

Young Kim

Sep 25

Designing Outpatient Lab Booking UX When Hospital and Community Networks Don’t Share a Queue

#healthcare #productivity #software #ux

3 min read

Young Kim

Sep 23

A Clinic Access Escalation Ladder for When the Schedule Starts to Slip

#healthcare #productivity #software #management

2 min read

Young Kim

Sep 23

The Capacity-Shock Playbook: Freeze, Release, and Reopen Clinic Slots Without Confusing Patients

#healthcare #productivity #software

2 min read

Young Kim

Sep 23

Who Owns the ED-to-Clinic Follow-Up? A Booking Handoff That Protects Patient Access

#healthcare #productivity #management #software

3 min read

Young Kim

Sep 23

Double-Book Recovery Without Blame: An Etiquette-First Playbook for Patient Access

#healthcare #productivity #management #software

3 min read

Young Kim

Sep 23

Designing a Patient-Access Escalation Path That Staff Can Actually Use

#healthcare #productivity #software #management

1 min read

Young Kim

Sep 23

The 48-Hour Handoff: A Discharge Coordination Playbook for Outpatient Access Teams

#healthcare #productivity #management #software

2 min read

Young Kim

Sep 22

Speeding Room Turnover Without Rushing the Patient Experience

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

Closing the After-Hours Handoff So Morning Access Is Not Blind

#healthcare #productivity #management #software

3 min read

Young Kim

Sep 22

Setting Overbook Buffers That Recover No-Shows Without Trashing the Day

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

Flagging Transportation Barriers Before They Become No-Shows

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

Booking Same-Day Family Visits Without Breaking Every Template

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

Collecting Access Feedback After Visits Without Survey Fatigue

#healthcare #productivity #software #management

4 min read

Young Kim

Sep 22

Running Same-Day Bump Lists Without Creating Chaos

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

Why Visit Slot Lengths Drift and How Ops Teams Reset Them

#healthcare #management #productivity #software

4 min read

Young Kim

Sep 22

Turning Recall Lists Into Booked Visits Without Manual Dialing Marathons

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

How Clinics Should Review Provider Block Templates Each Quarter

#healthcare #software #management #productivity

4 min read

Young Kim

Sep 22

What Belongs in an Appointment Confirmation Message

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

Using Overflow Clinics Without Confusing Patients or Staff

#healthcare #management #productivity #software

4 min read

Young Kim

Sep 22

A Simple Playbook for Opening Same-Week Specialty Slots

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

Designing New-Patient Packets That Don’t Delay the First Visit

#healthcare #management #software #productivity

4 min read

Young Kim

Sep 22

Reducing Callback Chaos After Online Booking Goes Live

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

Coordinating Diagnostic Booking With Clinic Visits Without Phone Tag

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

Making Specialty Referral Intake Less of a Black Hole

#healthcare #management #software #productivity

4 min read

Young Kim

Sep 22

A Practical Way to Staff the Front Desk for Peak Call Hours

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

When Self-Scheduling Helps Clinics and When It Creates More Work

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

Choosing Which Access Metrics Belong on the Wall

#healthcare #management #software #productivity

4 min read

Young Kim

Sep 22

Building a Monday Access Huddle That Actually Changes the Week

#healthcare #management #software #productivity

4 min read

Young Kim

Sep 22

Turning Walk-In Demand Into Scheduled Capacity Without Chaos

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

How Outpatient Leaders Spot Access Problems Before Patients Complain

#healthcare #management #productivity #software

1 min read

Young Kim

Sep 22

A Same-Day Slot Playbook That Doesn’t Punish Tomorrow’s Schedule

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

How Multi-Location Clinics Keep Schedules Honest Across Sites

#healthcare #management #productivity #software

4 min read

Young Kim

Sep 22

What Clinic Ops Leaders Should Ask About Appointment Reminder Channels

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

Measuring Patient Access Beyond Average Wait Time

#healthcare #management #software #productivity

4 min read

Young Kim

Sep 22

A Practical RFP Checklist for Patient Access and Scheduling Software

#healthcare #management #software #productivity

4 min read

Young Kim

Sep 22

How Outpatient Clinics Reduce Phone-Queue Pressure Without Adding Staff

#healthcare #productivity #management #software

4 min read

Young Kim

Sep 22

A Change-Management Checklist for Patient-Access Software Rollouts

#healthcare #management #software #productivity

4 min read

Young Kim

Sep 22

Operational Metrics That Matter for Outpatient Access Teams

#healthcare #productivity #management #software

5 min read

Young Kim

Sep 22

How Clinics Can Evaluate Patient-Access Software Without Replacing the EHR

#healthcare #software #productivity

4 min read