DEV Community

Kruti Patel
Kruti Patel

Posted on

Trust as a Product Feature (Not Just a Marketing Word)

We often think of "trust" as a marketing concept, but for service businesses like garages, trust is literally built through product design — clear invoices, timely notifications, accurate records.

Building Autodots, we realized: the UX choices we made (auto-generated invoices, instant updates) weren't just convenience features — they were trust-building features.

Curious how other builders think about "trust" as a design problem, not just a brand value.

Top comments (0)