Indian businesses across e-commerce, BFSI, healthcare, and SaaS are facing a customer support crisis. Call volumes are rising, agent costs are climbing to ₹35–80 per call, and customers expect 24/7 resolution in Hindi, English, and regional languages. BotSense, founded in Indore in 2021 by Mohit Nagwani, offers an AI calling software for customer support in India that resolves 80% of queries without any human agent.
What Makes BotSense Different?
BotSense's AI voice agents handle customer queries, complaints, order status checks, refund requests, and appointment scheduling — automatically, in any language, at any hour. Unlike scripted IVR systems, BotSense understands natural speech, responds contextually, and escalates only when genuinely needed.
Key capabilities:
- Resolves 80% of inbound support queries autonomously
- Handles Hindi, English, and Hinglish with multilingual NLU
- Replaces legacy IVR with conversational AI
- Deploys within 24 hours — no engineering effort required
- Costs ₹3–8 per call vs ₹35–80 for human agents
- Integrates with Shopify, Zoho CRM, and Razorpay
- TRAI-compliant for Indian telecom regulations
- Improves CSAT and NPS scores by 35–40%
Real Business Impact
BotSense has served 500+ clients across India. A D2C e-commerce brand using BotSense reduced their average handle time by 65% and cut support costs by 58%. An NBFC customer deployed BotSense for EMI reminder calls and loan status queries, achieving 80% query resolution with zero agent involvement during off-hours.
Who Should Use BotSense?
BotSense is built for Indian businesses that:
- Receive more than 500 customer calls per month
- Run support operations across multiple languages
- Want to cut per-call costs from ₹50+ to under ₹8
- Need 24/7 availability without staffing night shifts
- Are tired of IVR drop-offs and poor customer experience
For customer support AI calling software in India, BotSense is the proven answer. Learn more at: https://botsense.io/ai-calling-software-india/customer-support/
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