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Charles Huddleston
Charles Huddleston

Posted on • Originally published at linkedin.com

Every Company's AI Chatbot is Already Obsolete. The Future is BYOAI

**Bring Your Own AI: **The era of your personal AI agent managing all your brand interactions, including customer service, has arrived. If you’re a business leader spending significant time and money developing a siloed, in-house AI chatbot, it’s time to reconsider your strategy.

The AI landscape is shifting rapidly. Soon, your customers won't want to talk to your chatbot; they'll expect your service to talk to their trusted personal AI agent. Customers increasingly expect the freedom to choose their own AI. Instead of locking users into a single, proprietary experience, a more cost-effective and future-proof strategy is to build an open, model-agnostic API that empowers all AI assistants to become your best salespeople and customer service representatives.

At Circuit Cinema, we call this the "BYOAI" model, and we've already built it. Here's why this is the only AI strategy that makes sense for the future.

You Can’t Control the AI - A Lesson Learned

As a company that loves great movies, we should have known better. The history of classic cinema, from HAL 9000 to Skynet, is a masterclass in what happens when you try to control a sophisticated AI: you can't.

Nevertheless, we tried.

When we first launched our streaming apps this year, we built an AI chatbot as the primary search interface. We fine-tuned a model and engineered our prompts to ensure its responses were structured enough for our app to parse and display actionable links to our films. At launch, it worked beautifully.

Weeks later, it was useless. The model, all on its own, had drifted. It no longer followed our structural instructions, and the user experience collapsed overnight, with no changes on our end.

The lesson was immediate and brutal: dedicating engineering resources to constantly "babysit" a third-party model is not an AI strategy; it's a trap. It’s an unpredictable, resource-draining battle against the very nature of these evolving systems. We quickly pivoted, replacing the chatbot with a simple, reliable search box. This failure became the catalyst for our real AI strategy—one based not on control, but on openness.

The Open Alternative: Bring Your Own AI (BYOAI)

Our failed chatbot experiment led us to a powerful realization: the battle for supremacy being fought by AI providers is not our fight. Our customers will inevitably become comfortable with the AI agent they use daily, and may distrust LLMs known for poor results or corporate manipulation. Trying to force them into our silo is a losing battle.

Instead of fighting this trend, we embraced it. Circuit Cinema is choosing a more cost-effective and future-proof path by declaring ourselves model-agnostic. We welcome all AIs and autonomous agents, providing the tools they need to effectively sell our service, manage user accounts, and help our mutual customers find great films to watch.

How It Works: An Open and Secure API

To enable this BYOAI model, we've developed and deployed a public-facing API based on the emerging Model Context Protocol (MCP). An AI agent can connect to our server, which automatically teaches the AI about the tools and resources we’ve made available to it. This MVP implementation already allows any agent to search our library and, if the user grants permission via OAuth 2.1, add programs to their watchlist.

By moving the AI's orchestration outside of our application, we empower it to use all available resources to assist the customer, including pulling information about titles in our catalog from third-party sources. The agent—not us—is responsible for the quality of its responses. This isolates our brand from poor AI experiences or hallucinations while ensuring any properly behaved agent has the resources it needs. This API-first approach is a durable investment, ensuring value even if the current AI bubble were to pop.

The Future is Headless: Enabling Partners and Aggregators

This strategy extends far beyond simple chatbots; it creates a truly "headless" architecture for our entire service.
The next logical step is enabling an agent to subscribe to our service on a customer’s behalf. While we await the arrival of secure digital wallets for AI, we’re implementing a wholesale subscription feature. Authorized partners who have a resale relationship with us can call our API to create or cancel subscriptions for their users, with billing handled behind the scenes.

This unlocks powerful opportunities for the television industry. A streaming hardware provider, MVPD, or any content aggregator will be able to use our API to integrate our catalog into their platform. After a one-time user authentication, they become the customer’s agent, with delegated authority to manage the Circuit Cinema subscription alongside any other service that adopts this open model.

This isn't just an AI strategy; it's a new, more open and efficient model for content aggregation and distribution.

How to Connect Your AI to Circuit Cinema

We believe in an open, accessible ecosystem, and we've engineered our service for seamless, automated integration. Rather than requiring manual setup for every platform, our API is designed to be automatically discovered and utilized by any compliant AI agent.

We invite all developers and AI platforms to build with us. For comprehensive documentation, including details on our Model Context Protocol (MCP) and RESTful API, dynamic client registration, and code examples, please visit our developer portal:

By exposing our capabilities through these standardized, machine-readable entry points, we're not just offering a developer tool; we are making Circuit Cinema a native, discoverable resource for the entire AI ecosystem.

The Next Moat Isn't the AI—It's the API

The current AI "battle for supremacy" among model providers is not where the enduring value lies for businesses like ours. The real, defensible moat is a service architecture built on openness, security, and true user agency. While others build proprietary, closed-off chatbots that will become obsolete, we are building the universal adapter for the future of AI-driven commerce and entertainment discovery.

By adopting the BYOAI model, we are positioning Circuit Cinema not just as a streaming service, but as an essential piece of infrastructure for the agent-based internet. This API-first approach is a durable investment, creating a flywheel effect: as more users delegate tasks to their personal AIs, services with open, trusted APIs will become the default choice, creating a significant barrier to entry for competitors who remain in their walled gardens. This is the ground floor of a new, more efficient model for digital distribution, and we are laying the foundation.

About Circuit Cinema

Circuit Cinema is an independent, founder-led streaming service for cinephiles. We are dedicated to creating a sustainable home for important cinema by connecting discerning audiences with exceptional independent, international, and classic films. Our platform is built on an open, model-agnostic architecture designed to seamlessly integrate with the next generation of AI and personal agents. Learn more at CircuitCinema.com.

About the Author

Charles Huddleston is the Founder, CEO, and Chief Architect of Circuit Cinema. He is a media-tech veteran with over 20 years of experience leading product development and engineering for leading media companies like DIRECTV. As a hands-on entrepreneur and filmmaker, Charles combines deep technical expertise with a strategic vision for building ethical, user-centric media platforms. He advises startups and enterprises on creating future-proof AI strategies and scalable, serverless architectures. Connect with him on LinkedIn.

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