The problem
A busy service business — clinic, salon, law firm — gets calls during the exact hours nobody's at the front desk. Every missed call is a lead that books somewhere else. Staff spend their day interrupting real work to answer the same five questions, then chase leads manually.
The fix
A 24/7 AI receptionist, trained on the business's own data. It doesn't pretend to be human. It does three things that directly move revenue:
- Never misses a lead — answers every inbound message in under a second, even at 2am
- Books, qualifies, routes — filters serious leads, books the slot into the calendar, routes to the right department
- Hands off with context — escalates to a human with an AI-drafted reply, so nothing is lost
How it ticks
The agent is grounded in a RAG knowledge base built from the business's own documents — services, prices, policies, FAQs. Everything it says is cited to real data, so it never invents prices or promises.
- Multi-tenant: every business gets an isolated knowledge base
- Streaming: answers start in <1 second; customers don't bounce
- Native + web: one React Native codebase, plus an embeddable widget for any site or WhatsApp
- Human handoff: the person gets a drafted reply with full context
The stack
| Layer | Choice |
|---|---|
| App (web) | Next.js |
| App (mobile) | React Native |
| Backend | NestJS |
| Vector store | PostgreSQL + pgvector |
| Realtime | Socket.io |
| LLM | Gemini |
What "done" looks like
A business gains an always-on front desk that answers, books, and qualifies — and the human team only steps in where judgement actually matters. That's the difference between "AI demo" and "AI that does work."
See it live
This isn't a mockup — the agent is running in production on my own portfolio. Ask it about pricing, availability, or drop it a project brief:
→ Try the live agent: chat.djaouad.tech
Two more systems I run in production:
- Ask-your-anything documents (cited answers over PDFs): docs.djaouad.tech
- AI customer support (order checks, tickets, escalation): customer.djaouad.tech
If you want this applied to your business: hire an AI developer — fixed price, milestone-based.
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