Build a Customer Support Bot Without Writing Backend Code

In today's fast-paced digital landscape, providing exceptional customer support is crucial for businesses to stay ahead of the competition. One effective way to achieve this is by leveraging conversational AI technology, which enables companies to automate their support systems and provide 24/7 assistance to customers. FatihAI Conversational AI widget is a powerful tool that allows businesses to create customized automated customer support systems. In this blog post, we will explore how to use the FatihAI Conversational AI widget to create an automated customer support system, covering widget installation, customization options, Calendly integration for booking meetings, and response handling.

To get started with the FatihAI Conversational AI widget, you need to install it on your website. The installation process is straightforward and requires minimal technical expertise. You can install the widget by adding a simple JavaScript code snippet to your website's HTML header. Here is an example of the code snippet:

<script>
  (function(d, s, id) {
    var js, fjs = d.getElementsByTagName(s)[0];
    if (d.getElementById(id)) return;
    js = d.createElement(s); js.id = id;
    js.src = "https://fatihai.app/widget.js";
    fjs.parentNode.insertBefore(js, fjs);
  }(document, 'script', 'fatihai-widget'));
</script>

Once you have installed the widget, you can customize its appearance and behavior to match your brand's identity. The FatihAI Conversational AI widget offers a range of customization options, including the ability to change the widget's color scheme, add a custom logo, and modify the chatbot's personality. You can also define custom intents and entities to enable the chatbot to understand and respond to specific customer queries. For example, you can use the following HTML code to customize the widget's appearance:

<div class="fatihai-widget" data-color-scheme="light" data-logo="https://example.com/logo.png">
  <h2>Customer Support</h2>
  <p>How can we help you today?</p>
</div>

In addition to customizing the widget's appearance, you can also integrate it with Calendly to enable customers to book meetings with your support team. This integration allows customers to schedule meetings at a time that suits them, reducing the likelihood of missed appointments and improving the overall customer experience. To integrate Calendly with the FatihAI Conversational AI widget, you need to add a Calendly API key to your widget settings. Here is an example of how to do this:

const calendlyApiKey = 'YOUR_CALENDLY_API_KEY';
const fatihaiWidget = new FatihAIWidget({
  calendlyApiKey: calendlyApiKey,
  meetingType: 'support',
});

When a customer interacts with the chatbot, it can respond in a variety of ways, including providing answers to frequently asked questions, offering solutions to common problems, and routing complex issues to human support agents. The FatihAI Conversational AI widget uses natural language processing (NLP) to understand customer queries and respond accordingly. You can also define custom response handlers to enable the chatbot to respond to specific customer queries. For example, you can use the following JavaScript code to define a custom response handler:

const responseHandler = {
  'hello': (context) => {
    return 'Hello! How can we help you today?';
  },
  'goodbye': (context) => {
    return 'Goodbye! It was nice chatting with you.';
  },
};

To handle more complex customer queries, you can use the FatihAI Conversational AI widget's built-in intent recognition capabilities. Intents allow you to define specific goals or outcomes that the chatbot should aim to achieve in a conversation. For example, you can define an intent to book a meeting, and the chatbot will guide the customer through the process of scheduling a meeting with your support team. Here is an example of how to define an intent:

const bookMeetingIntent = {
  name: 'book-meeting',
  description: 'Book a meeting with the support team',
  parameters: [
    {
      name: 'meeting-type',
      type: 'string',
    },
  ],
  responses: [
    {
      text: 'What type of meeting would you like to book?',
      options: [
        {
          text: 'Support',
          value: 'support',
        },
        {
          text: 'Sales',
          value: 'sales',
        },
      ],
    },
  ],
};

By using the FatihAI Conversational AI widget, you can create a powerful automated customer support system that provides 24/7 assistance to your customers. With its range of customization options, Calendly integration, and response handling capabilities, the FatihAI Conversational AI widget is an ideal solution for businesses looking to improve their customer support experience. If you're interested in trying out the FatihAI Conversational AI widget, sign up for a free trial at https://fatihai.app and discover how conversational AI can transform your customer support operations. With FatihAI, you can provide exceptional customer support, increase customer satisfaction, and drive business growth. So why wait? Try FatihAI today and take the first step towards creating a world-class customer support system.